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Latest Forum Threads in Premiere Pro CC

older | 1 | .... | 4857 | 4858 | (Page 4859) | 4860 | 4861 | .... | 4938 | newer

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    Sorry if this is obvious, but I can't figure this out for the life of me!  The grey box is part of layer I'm placing on top that I'm trying to adjust using corner pin.  Why are the handles way out there?  It's making alignment impossible. On a previous clip I was corner pinning, the handles were right at the corners of the clip, and it was a breeze.  Is there a setting on this clip?  I'm working on someone else's editing job, so it's possible they did something I don't know about, but I've removed all the effects from the clip and started from scratch.



    Screen Shot 2018-12-19 at 4.21.40 PM (2).png

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  • 06/08/18--23:02: Lumetri "Look" bug
  • I can swap LUTs ("Looks" on the Creative tab) on average 2-3 times before some bulls_t bug kicks in and my footage suddenly looks like a gremlin behind the scenes wanged the shadows up to 500%. Once this happens, there are two ways to fix it: 1) turn off Creative, 2) reset or delete Lumetri (you cannot copy paste or you'll bring whatever weird value is broken along for the ride) - which means you have to re-correct your footage. Sliding the "Intensity" slider to 0% does not help.


    This happens with factory preset LUTs. It happens with custom loaded LUTs. It happens on Cuda-accelerated Mercury. It happens on CPU-only. Sometimes it's triggered by changes - any changes, no matter how small - in slider values within the Adjustments section. Sometimes it's caused by the simple act of changing LUTs. It happened on 12.0. It's happening on 12.1.


    That's all I can think to troubleshoot right now. It's exhausting and, frankly, I have work to do.


    Am I the only one having this issue? I can't see how that would be possible, yet I can't find any other mention of it.


    RED editing mode
    3840x 2160 timeline


    PP CC 2018 v12.1

    W10 (latest)

    GTX 980ti (Driver 397.93)


    EDIT: Once the bug presents itself, the giant washout happens when doing ANYTHING on the Curves tab as well. Even going so far as adding a single point on the line causes the shadows to flip out.



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    The wire frame has disappeared from the program monitor and I have tried everything to bring it back including going into effects control and clicking on the box in the motion tab.


    How do i get it to show again ?


    Thanks in advance.

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    Hello all, I've got a decklink Hd extereme 3d+ decklink, it works completely fine on resolve when resizing to 1080x1080 or 1080x1920 etc. However, when I'm on premiere pro or any of the Adobes software with these aspect ratios it seems to just freeze the image and doesn't playback. My monitor is a SONY PVM 2541 and it has a SDI connection so I'm confused as to why this happens. If someone could give me a workaround, please let me know.

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    Since updating to Premiere Pro 2018, I've been experiencing a bug with Lumetri Color.


    In certain random projects, I cannot seem to be able to see any changes I am making in the Lumetri Color Panel to my clip, unless I render my clip in the timeline. In other words, I am blindly applying color correction to a clip without being able to see what I'm actually changing, or the effect it's having on my clip, until I render the clip, then it shows me the results of my color correction.


    Once my clip is rendered, if I want to make further changes, my color correction will reset back to its default view (as if it had no color correction at all), until I render the clip again in the timeline. Obviously, as someone who uses Lumetri Color a lot, I can't work like this.


    I've tried clearing render/cache files, but that seems to have no effect. Once this problem occurs in a certain project, that project file seems to carry this bug with it, even if I reset all my effects and start from scratch, or if I open the same project on a different computer.


    I've already submitted a bug report about this. Was just curious if anyone else if having this problem?

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    I tried to send to the timeline a video clip when a message appeared telling me that the clip had no audio (not true) and that the video could not be used for streaming.

    Searched for an answer and was told that Premier Pro CC will no longer accept files with the “.mov” extension, as well as certain “.mp3” files.

    The clip was an “.mov” file. 

    Found a converter and made it an “.avi” file.

    Was able to place it in the timeline.

    Did a lot of editing creating an opening.

    Everything  worked perfectly.

    Then I wanted to send a different clip to the timeline to continue editing.  The new clip always landed at the beginning of V1, pushing to the right the “.avi” clip and ruining my editing.

    It made no difference where the playback head was parked in the timeline.  It made no difference if I sent an overwright or not. The incoming clip will always go to the beginning of the production on V1,  and ruin my editing.

    Conformed the sequence, tried again.  Same problem.

    Decided to Export it, thinking that I could then bring the new clip into a new sequence which will allow me to complete the project, export it, etc., etc.

    The exported clip had black video and audio.

    Since I am still learning Premier Pro, would like to know if there is a step where I could use “Import” in Premiere Pro to have all clips that I am planning to use in a given project, converted or transcoded to a file format, standard to Premiere Pro CC. and thus avoid this fiasco.

    Thanks for the info

    Bert Delgado

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    Having the same issues since the update - using Photoshop and Premiere.:


    I'm using Windows 10 Pro 64 bit. NVIDIA Geforce GTX 950. 32gb ram. SSD


    Crazy slow response from support too :[

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  • 12/17/18--13:50: Preview problem
  • Hi I'm new there, I have a problem when I preview my rush. It's just a regular time lapse but I sstill cannot preview it without problems in 1/4 and the color line is yellow.

    Moreover , I can't separately render it which is horrible for every yellow time lapses I can't render it it's doing the same as when I'm just playing it with the preview. This is only working for red lines videos.


    Please help me.


    I have 16 GB RAM

                GTX 1080

                I7 8700


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    This started happening yesterday where I design something in After Effects and link it to a premiere sequence.

    When I hit enter to render I get this error.

    Also when I open the comp in After Effects to try and render it fails.
    Im using Premiere CC. Latest updates applied Tried to uninstall and reinstall via the Creative Cloud App. Still the same Mac Pro (Late 2013)


    Mac Pro (Late 2013)

    3.7 GHz Quad-Core Intel Xeon E5

    2 GB 1866 MHz DDR3

    FirePro D300 2048 MB

    MacOS Mojave 10.14.1 (18B75)




    After further review and troubleshooting, it was the box blur effect which is unable to render. I had to change it to gaussian blur



    Screen Shot 2018-11-01 at 9.41.18 AM.png


    Message was edited by: Moderator

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    I'm using Adobe Premiere Pro 2015, v9.2 "ZigZag" on a Windows 7 64bit Operating system. I'm using an NVIDIA GeForce GTX 970 with up-to-date drivers and an Intel i7 4.0 ghz processor, 16 Megabytes of Ram (16MB or GB??).

    The error message I keep getting is "A Low-level exception occurred in: Adobe Player (player)" and the project won't play back. I also had Premiere crashing constantly BUT someone told me that could be related to auto-saving so I turned that off just now and, although it hasn't crashed yet, I haven't tried to do any editing either. The project isn't playing.

    I don't know what to do guys. I've been sitting at this computer messing with this project for over 8 hours and its been constantly crashing/closing the program, giving errors. I've tried switching to just Software rending. I tried creating a new project and importing the one I was working on in to it.

    With the sequence I'm using, it's a multicam sequence with 5 layers. I'm using video (both the 1080p and the 4k) clips that were encoded down to exceptionally low bitrates via Adobe Media Encoder to lessen the load on my system. In all honesty I don't recall having problems like this prior to the re-encoding but don't quote me on that.

    No effects other than color correction, some position and scale adjustments. Its a 1080p sequence with two types of video, a 1080p video and a 4K size video.

    Any advice would be lovely.



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    I was recently animating some logos with after effects, but after exporting them with the media encoder I found that I couldn't view them; if I click to open them it simply has the windows media player logo and the length of the clip, but if I click play nothing happens. However, if I place that file into premiere pro then it looks as though it has exported perfectly - until I export it from premiere pro (not the media encoder) when it stops showing up again. So, I can't play the file as normal, but I can view it when I put it into another project.


    I spoke to the colleague whose computer I was borrowing (it's the only one that supports adobe programs so we both use it) and the same thing has apparently been happening to her no matter how she exports - quicktime, mp4, etc...


    Any help with this issue would be greatly appreciated!!


    Thank you!!

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    A lot of people are talking about upgrading, should I upgrade GPU/CPU etc.  In this contest I started to look for a good article on what actualy utalises GPU acceleration.  Done a load of googeling and cant answer this question so I thought I would put it out there.


    Few initial questions:


    Does playback with strightcuts/cross fades use GPU acceleration (if timeline is same res as footage)?


    What if its mixed rez footage (i.e. resizing is needed)?


    What if you resize (push in/reposition/zoom over time...)?


    Do the above things use GPU acceleration in the same way for exporting as payback.


    In terms of effects there are icons by effects showing whitch utilise GPU so I know this.

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    Hello all,


    I've been scouring support threads trying to find a solution for this issue. I've never had this happen in Premiere until today. With one project I've been working on. I can't open the project, and I tried creating a new project and importing the old project from media browser, still no luck. Premiere crashes, I get the "an output contract violation has occurred" and then this is the error I get on my Mac.


    [/PPro13.0.2/releases/shared/adobe/MediaCore/Backend/Src/Content/AudioSequenceContent.cpp- 322]


    I am on a iMac Retina 5K 2017 (version 10.14.1 Mojave OS)

         - 4.2 GHz Intel Core i7

         - 64 GB 2400 MHz DDR4

         - Radeon Pro 580 8192 MB

         - 2TB Fushion Storage


    Editing off of a Samsung 1TB T5 external SSD.


    Any help at all would be much appreciated.


    I uninstalled premiere and reinstalled, no help.

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  • 11/01/18--09:02: Premiere 2019 preview freeze
  • OSX Mojave 10.14.1

    Mac Pro Late 2013

    3.5 6-Core

    32G DDR3 RAM

    AMD D700


    When I update to mojave , my premiere cant preview now .

    I can even edit my video.

    How to fix it ? update the AMD driver ? or go back  HighSierra ?

    0 0

    I am using PP CC 2015.3 to match the setup at work.

    When animating stills last night, I encountered a mystifying

    "drift". The stills would continue to move a bit past the end point

    set in the panel. I tried deleting the keyframes and resetting,

    to no avail.


    Is there a setting somewhere I am missing...?


    Message was edited by: Moderator

    0 0

    Screen Shot 2018-11-01 at 12.29.52 PM.png

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  • 12/18/18--22:58: burn dvd premiere pro 2019
  • I have put together an awesome movie but can't burn it to a dvd.  I installed PP CS6 as I have read in every forum but Encore did not get installed with it as the forums say.  Why is it so easy to make a video, but almost impossible to burn it to a dvd.  Please help

    0 0

    This issue has completely halted my current project, and I'm hoping someone can help me export the media.  These are the specs regarding the workstation I'm using:


    Workstation and OS Specs:


    iMac (27-inch, Late 2012)

    Processor   3.4 GHz Intel Core i7

    Memory      32 GB 1333 MHz DDR3

    Graphics    NVIDIA GeForce GTX 680MX 2 GB (updated and installed to the latest version today)


    macOS High Sierra

    Version 10.13.3



    Sequence Settings:


    Screen Shot 2018-02-24 at 5.05.06 PM.png


    Problem Description:


    When I try to "Render In to Out" with my Sequence selected, Premiere crashes with the following error:


    Screen Shot 2018-02-24 at 4.06.27 PM.png


    "Adobe Premiere Pro CC


    Sorry, a serious error has occurred that requires Adobe Premiere Pro CC to shut down.  We will attempt to save your current project."

    The program completely crashes, and I have to re-open the software.


    If I try to "Export Media..." with my Sequence selected, Premiere crashes with the same error producing the same result.  I am able to play my Sequence in the Program window without any problems.  The issue only occurs when I try to Render or Export. 


    Now, I did just verify that I can export and render other projects within this same Premiere program.....just not this one.  Am I missing something?  Only difference I can see is I'm using .avi video files for this project.  Would the use of .avi files prevent Premiere from exporting and/or rendering?



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    No matter I drag files, double clip or use the media explorer, Premiere will freeze immediately. even I import a LUT from Lumentri. anyone have the same problem??


    My Laptop is Windows 10,

    CPU I7-7700 HQ

    GPU Nvidia 1070GTX

    16G RAM

    1T Hard Drive + 240 SSD


    every driver update to lastest version.

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    when watch The video in my files the videos are fine and not distorted or broke. In adobe premiere pro as soon as I start cutting it up and editing it starts to grab screenshots of other clips in the project  and place them at the start of the clips, can someone please help

older | 1 | .... | 4857 | 4858 | (Page 4859) | 4860 | 4861 | .... | 4938 | newer