Hi there, everyone. I recently built a new PC and have been having a lot of trouble with Premiere on it since. The specs are:
Intel 8700K
ASRock Z390 Extreme4
32GB RAM
Nvidia RTX 2080 Ti Founder's Edition
Windows 10 Pro
EDIT: Here's the storage information, if that's helpful at all.
Samsung 970 EVO 256gb M.2 SSD (where Premiere is installed)
Samsung 860 EVO 500gb SATA SSD (where the cache files are)
Internal WD 8TB HDD
External Seagate 8TB
The program (both the current version, 13.0.1, the base v13 release, and also 12.1.2) will launch and be completely functional for 1-3 minutes, and then crash without any type of warning. I've rolled back graphics drivers, reinstalled, run the Adobe Cleaner tool, disabled the Nvidia display adapter, and every other fix I could find. The closest I got to actual stable use was disabling the Nvidia display adapter (on a rolled back driver), and not using multiple displays. The app would run fine on my main display, but the second any activity, in Premiere or otherwise, happened on one of the other two displays, Premiere would become unresponsive and crash.
I've contacted Adobe support, and spent close to an hour and a half on the phone with a representative, who did almost everything I had previously done. He was able to get Premiere running stably enough in Windows Safe Mode, but with two of my three displays physically disconnected and on a rolled back display adapter driver, which is not an ideal situation to be in when I have to do work.
The event manager seems to link this to something with the REDR3D-x64.dll module, but I don't know if that's true or not. Here's the error report that Windows shows:
Faulting application name: Adobe Premiere Pro.exe, version: 13.0.1.13, time stamp: 0x5bd2cef7
Faulting module name: REDR3D-x64.dll, version: 7.1.0.0, time stamp: 0x5b5288f3
Exception code: 0xc0000005
Fault offset: 0x00000000000709e1
Faulting process id: 0x208c
Faulting application start time: 0x01d472fff75a6e8c
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2019\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2019\REDR3D-x64.dll
Report Id: e69d225f-18f4-4f2a-a340-b8a762ccb356
Faulting package full name:
Faulting package-relative application ID:
And then here's the detail view:
| | | | | [ SystemTime] | 2018-11-02T23:02:55.611837100Z |
|
| | | C:\Program Files\Adobe\Adobe Premiere Pro CC 2019\Adobe Premiere Pro.exe |
| | | C:\Program Files\Adobe\Adobe Premiere Pro CC 2019\REDR3D-x64.dll |
| | | e69d225f-18f4-4f2a-a340-b8a762ccb356 |
I'm at a loss for what to do here, as nothing seems to be working. I'd love to get some help and see what's going on, or if anybody else has had a similar situation, because I have deadlines to meet and projects to finish, and it's very frustrating to have this happen, even on an earlier version of Premiere. Media Encoder has also been crashing when I try to import Premiere sequences, although I don't know if that's relevant to this issue or not.
Thank you to anyone who can help. This is a super frustrating problem and I'd love to get some assistance on it.