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Latest Forum Threads in Premiere Pro CC

older | 1 | .... | 4903 | 4904 | (Page 4905) | 4906 | 4907 | .... | 4938 | newer

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    Estoy tratando de sacar las "sub herramientas" dentro de las distintas herramientas como: Pluma o editar Rizo y al hacer clic con el botón derecho del mouse no puedo seleccionar las otras herramientas dentro de cada botón, en otras partes de la aplicación si funciona el clic derecho. Estoy trabajando con Premiere 13.0.2 y Mac OS X 10.14.1

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    Up until yesterday, my program was working fine. I added the warp stabilizer to one shot on my timeline and everything went downhill. The playback stopped working, no scrubbing, no audio and the tilda shortcut causes a glitch and doesn't make anything go full screen (pic below of what happens). I have restarted the program, restarted my Mac, and then left the program alone for 24 hours now and it's still doing the same thing. Any new project I start does the same thing, so I'm assuming it wasn't anything to do with the warp stabilizer effect or that certain project itself. When I close PP it goes to a black screen and I have to force close it. I have tried the render settings and it didn't do anything. I'm also getting error code that the program has low exception levels in Adobe Scopes. I'm frustrated because this is a pricey product, and I'm on a deadline. I'm not sure what to do at this point because when I try to call customer. service I am on hold for over 30 minutes.

    Screen Shot 2019-01-04 at 7.40.04 PM.png


    Thanks in advance for any help!

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  • 11/30/18--20:23: Canon XF705 H.265 HEVC Files
  • Hello,


    Wondering when Premiere Pro CC will support the files from this new camera. I anticipate it becoming very popular, like a Sony EX1-EX3.

    Right now, only a paid version of Da Vinci Resolve will work with these new files (which I don't have).




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  • 11/07/17--13:00: Media Pending Forever
  • I recently updated to the 2018 version of Premiere Pro and initially I had no problems.  However, starting yesterday, when I went to open the file I had been working on, I get the 'media pending' message for every single clip.  I've given it as long as 40 minutes to load, restarted several times, unplugged and replugged in the hard drive where the media and project file are stored, and restarted my computer (I'm running Mac OS X).


    I've tried disabling and re-enabling clips with no result.  My boss suggested I clear the media cache but I can't seem to find it.  According to Premiere itself, it should be located in a folder that I can't find and doesn't appear to exist.


    Any help or suggestions would be much appreciated.

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    With the recent update, when I update editable text from an AE composition linked in Premier Pro, the font changes back to Times New Roman every time.


    Before the update, I was able to update editable text, and keep the font. I was hoping that a subsequent patch would solve this issue, but after a few months it still continues. The workaround is painful, as instead of creating copies of the imported composition inside of Premiere, I need to create additional AE for each lower third I want to incorporate.


    I'm about to kick off a project that will probably have about 75-100 lower thirds, so I'd really prefer not to have to use this workaround.


    Has anybody else ran into this issue, and if so, what did you do to solve it?


    Thanks in advance!

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  • 01/16/18--13:59: Error code -1610153867
  • Been looking all over for a solution, and as far as i can tell, no one who has this issue has been able to resolve.


    I have a raw MXF file from a cannon camcorder that only plays the 1st frame, then the other ~33 mins of footage always fails to render.

    Efforts to transcode or export to a different format all result in the same error:


    Export Error

    Error compiling movie.



    Render Error



    Render returned error.



    Writing with exporter: DNxHR/DNxHD MXF OP1a

    Writing to file: /Users/Kyle/Desktop/Test.mxf

    Around timecode: 00:00:17:17

    Rendering at offset: 17.517 seconds

    Component: DNxHR/DNxHD MXF OP1a of type Exporter

    Selector: 9

    Error code: -1610153867



    The footage plays just fine in VLC player, but fails to render in premier and AME. when selecting Source range : "sequence in to out" there appears to be a in and out marker on the 1st frame. but manually adjusting these does not seem to help.

    this file worked fine for a day, but the next day I came into the office the project opened and everything said media pending.


    Already Tried the following fixes:

         Delete media and render caches

         Move project to a new computer and start edit process over again

         Copy and rename file to a separate hard drive

         Re-install premier and AME

         Change export settings to different formats including quicktime, h.264, mpeg4, avi, etc.



    System Build:

    Screen Shot 2018-01-16 at 1.49.10 PM.png

    Export Settings:

    Screen Shot 2018-01-16 at 1.50.47 PM.png


    Any suggestions would be appreciated. I really don't want to have to re-shoot this.





    When trying to import into Handbrake the activity log shows the following:


    [14:16:09] hb_scan: path=/Users/Kyle/Desktop/A005C021_160107FO_CANON.MXF, title_index=0

    udfread ERROR: ECMA 167 Volume Recognition failed

    disc.c:274: failed opening UDF image /Users/Kyle/Desktop/A005C021_160107FO_CANON.MXF

    disc.c:352: error opening file BDMV/index.bdmv

    disc.c:352: error opening file BDMV/BACKUP/index.bdmv

    [14:16:09] bd: not a bd - trying as a stream/file instead

    libdvdnav: Using dvdnav version 5.0.1

    libdvdread: Encrypted DVD support unavailable.

    libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed

    libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed

    libdvdread: Can't open file VIDEO_TS.IFO.

    libdvdnav: vm: failed to read VIDEO_TS.IFO

    [14:16:09] dvd: not a dvd - trying as a stream/file instead

    Input #0, mxf, from '/Users/Kyle/Desktop/A005C021_160107FO_CANON.MXF':


        uid             : 0831e495-7305-4901-802f-9c0002ec09e2

        generation_uid  : 0831e495-7305-4903-802f-9c0002ec09e2

        company_name    : CANON

        product_name    : XC15

        product_version : 1.00

        product_uid     : 060e2b34-0401-010d-0e15-005658430100

        modification_date: 2016-01-07 21:29:11

      Duration: 00:33:56.24, start: 0.000000, bitrate: 194754 kb/s

        Stream #0:0: Video: h264 (High 4:2:2 Intra)

          yuv422p, tv, bt709/bt709/bt709


          23.98 fps, 23.98 tbn

        Stream #0:1: Audio: pcm_s16le

          48000 Hz, 1 channels, s16, 768 kb/s

        Stream #0:2: Audio: pcm_s16le

          48000 Hz, 1 channels, s16, 768 kb/s

    [14:16:10] scan: decoding previews for title 1

    [14:16:10] scan: audio 0x1: pcm_s16le, rate=48000Hz, bitrate=768000 Unknown (pcm_s16le) (1.0 ch)

    [14:16:10] scan: audio 0x2: pcm_s16le, rate=48000Hz, bitrate=768000 Unknown (pcm_s16le) (1.0 ch)

    error: av_read_frame error (-1052488119): Invalid data found when processing input

    [14:22:32] Warning: Could not read data for preview 2, skipped

    [14:22:32] scan: 1 previews, 3840x2160, 23.976 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1

    [14:22:32] Title is likely interlaced or telecined (0 out of 1 previews). You should do something about that.

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  • 01/06/19--23:23: Premier pro issue
  • Hello,

    Ever since I have downloaded the Premiere Pro CC it was very slow and with a lot of bugs.

    Now the problems got even bigger and I really can't do anything with this program some of the functions don't respond at all and some just take forever.

    I have no idea what can be the problem and don't know what to do.


    My computer is a Dell XPS Intel i7hq 8th gen, Nvidia 1050, 16 GB RAM, 512 SSD.


    Thank you for your help.

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    The Essential Graphic Panel is always resizeing itself after I dropped an element to the timeline. Is there a possibility to prevent this from happening?


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    I'd classify the current timeline playback implementation as very buggy in the most recent release. I'm running with up to date Nvidia drivers (with the latest version of Cuda), and in testing a project on the previous version and this version, the playback lag rendered editing in CC 2019 completely unusable.


    Is anyone else dealing with similar issues? I'm on a Windows PC laptop, i7-7700HQ, 32 Gigs of ram. The previous version worked perfectly for editing GH5 10-bit footage. As a test, I have the same project setup in Davinci Resolve 15, and it plays and perfectly with zero lag.


    Adobe, please fix the playback and Cuda acceleration problems in the latest version!

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    Hi Everyone,


    I have an issue importing media from the media browser of my Premiere Pro CC 2018 as it immediately crashes once import begins.


    Before writing this thread, I had a look at several forums and taken the below measures:

    • Re-install Premiere Pro CC 2018
    • Moved to Mercury Playback Engine Software only
    • Change project view to list and hover scrubs
    • Proceed to ingest the media either with Apple ProRes or Apple ProRes proxies

    Unfortunately, none of these nor their combination have worked.


    My MacBook Pro is brand new with the following specs:

    • MacBook Pro: (13-inch, 2018, Four Thunderbolt 3 Ports)
    • Processor: 2.7 GHz Intel Core i7
    • Memory:16 GB 2133 MHz LPDDR3
    • Graphics: Intel Iris Plus Graphics 655 1536 MB


    I hope I can find the solution as it would like to start working on it.


    Thank you,


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    When I double click a drone source clip in Premiere Pro 2019 project bin, they always appear choppy during playback previews (Source window).

    When I preview same clip in ANY other video application it plays just fine. This is and has been a software problem with Premiere Pro for quite some time. Specially when I use codecs with highly compressed videos (GoPro, Drone etc. recordings).

    Its not a hardware issue, its not the codec, its not a cache settings, its not the timeline/sequence/render, its not CUDA, its not my latest Graphic card driver for Nividia Quadra P2000 or a proxy issue.

    It has to be a Premiere software issue? Its about how Premiere is set and capable to utilize the computer's power for different videos and codecs. Don't make me convert this Quicktime, MOV -file. That should not be the solution for a Pro editing suite.

    VLC and any other video players and editing suites has no problem previewing these files and Premiere Pro shouldn't be any different?


    Complete name                            : D:\DJI_0010.MOV
    Format                                   : MPEG-4
    Format profile                           : QuickTime
    Codec ID                                 : qt   2011.07 (qt  )
    File size                                : 3.81 GiB
    Duration                                 : 5 min 28 s
    Overall bit rate mode                    : Variable
    Overall bit rate                         : 99.9 Mb/s
    Encoded date                             : UTC 2018-04-17 15:44:49
    Tagged date                              : UTC 2018-04-17 15:44:49
    Comment                                  : DE=None, Mode=P, DSW=0001
    xyz                                      : +69.850745+18.819847+1.600
    xsp                                      : +0.00
    ysp                                      : +0.00
    zsp                                      : +0.00
    fpt                                      : -1.30
    fyw                                      : +15.30
    frl                                      : +0.20
    gpt                                      : -8.70
    gyw                                      : +15.90
    grl                                      : +0.00
    ID                                       : 1
    Format                                   : AVC
    Format/Info                              : Advanced Video Codec
    Format profile                           : High@L5.1
    Format settings                          : CABAC / 1 Ref Frames
    Format settings, CABAC                   : Yes
    Format settings, RefFrames               : 1 frame
    Format settings, GOP                     : M=1, N=30
    Codec ID                                 : avc1
    Codec ID/Info                            : Advanced Video Coding
    Duration                                 : 5 min 27 s
    Bit rate mode                            : Variable
    Bit rate                                 : 100.0 Mb/s
    Width                                    : 3 840 pixels
    Height                                   : 2 160 pixels
    Display aspect ratio                     : 16:9
    Frame rate mode                          : Constant
    Frame rate                               : 29.970 (30000/1001) FPS
    Color space                              : YUV
    Chroma subsampling                       : 4:2:0
    Bit depth                                : 8 bits
    Scan type                                : Progressive
    Bits/(Pixel*Frame)                       : 0.402
    Stream size                              : 3.81 GiB (100%)
    Title                                    : DJI.AVC
    Language                                 : English
    Encoded date                             : UTC 2018-04-17 15:44:49
    Tagged date                              : UTC 2018-04-17 15:44:49
    Color range                              : Limited
    Color primaries                          : BT.709
    Transfer characteristics                 : BT.709
    Matrix coefficients                      : BT.709
    Codec configuration box                  : avcC
    ID                                       : 3
    Duration                                 : 5 min 27 s
    Bit rate mode                            : Constant
    Bit rate                                 : 2 048 b/s
    Stream size                              : 81.8 KiB (0%)
    Title                                    : DJI.Subtitle
    Language                                 : English
    Forced                                   : No
    Encoded date                             : UTC 2018-04-17 15:44:49
    Tagged date                              : UTC 2018-04-17 15:44:49
    Type                                     : meta
    Duration                                 : 5 min 28 s
    Default                                  : No
    Bit rate mode                            : VBR


       Please help me find a solution!

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    I created many animation on AE but when I import them into Premiere Pro through the essential graphics, nothing goes well. The positions are wrong and most of the options don't work. I really need it to work asap. Could you please help me.


    Thank you in advance for your help.

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  • 09/25/18--19:53: dvaaudiofilterscan?
  • Hi,


    So I just did a fresh install of OSX Mojave. Then I installed Premiere CC. On my dock I now have an icon for a plug-in scan. If I hover over it, dvaaudiofilterscan pops up. I searched to find out what this is and got no concise answer. In fact, there was some indication this is malware from Adobe. Can anybody explain what this is and whether it is a concern? Thanks

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    I'm working on a short documentary with subtitles and they're just not looking good in Premiere or when I export. My sequence settings are 1920x1080, 24p and the export tests I've tried have been h.264 and prores .mov's. I used the captioning function, which is a nice feature, but the text looks pixelated like a raster graphic as opposed to vector. These are open captions, burned in, at 100% scale. I did a test comparing those captions with titles and the titles look much better (screen shot attached, though it might be hard to tell the difference without zooming in. Captions on bottom). Am I doing something wrong with the captions or is this just how they're supposed to look? I'd like not to have to create titles for all the captions, but maybe that's the only way to get a non-pixelated look.    Screen Shot 2017-08-31 at 11.08.22 AM.png

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  • 01/06/19--00:29: Full panel playback
  • Hello everyone!


    I'm working on a single monitor at the moment and was wondering if there's a way to expand the program monitor in a way that it would cover the entire space of the program panel? meaning without timecode, playback resolution options, zoom options etc...


    thank you

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    I've been working with the CC2019 13.0.0 version of premiere succesfully since its release. I'm on an iMac with HighSierra 10.13.6 installed.

    Last week I updated to the 13.0.1 version and encountered severe problems:


    Problem description:

    I immediatly noticed that I couldn't get any video playback in any of my existing projects, nor in newly created ones.

    The Project preview window stays either black, or grey, I get no audio playback either. In converted projects the source window also isn't showing anything,

    in newly created projects it's working as usual.


    When placing an object in a newly created project's timeline, I get the following error:


    A low-level exception occurred in: Adobe-Bereiche (Transmit::CreateInstance)


    Also Premiere is crashing everytime when I try to quit and I have to hardquit it.


    Attempted fixes:

    I've tried resetting preferences, changing software acceleration and also reinstalled Premiere CC2019. Rightnow I downgraded back to version 13.0.0 but that doesn't change anything. My older version of CC2018 is still working (luckily). I can't reinstall the whole CC rightnow due to time issues and projects that need to be finished.

    I'm using a clean Premiere Install without any plugins or third party software.


    I tried googling the above symptoms and it looks like the Transmit tool is connected to third party software, which I don't have any installed though.

    It also seems like nobody else has this exact problem according to my research.


    Maybe someone here can help me out. If you need any additional information, I'll provide it.


    Best Wishes



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    PC Info:

    CPU: i5-7500 @ 3.4 GHz

    RAM: 8 GB DDR4

    GPU: GTX 1050 Ti


    CC Versions:

    Premiere Pro:

    After Effects: 16.0.1


    The Problem:

    Premiere Pro errors at "Loading ImporterQuickTime.prm" with the message:

    ^1 could not find any capable video play modules. Please update your video display drivers and start again.

    Sometimes it says "^1" at the start, but sometimes it's just a blank space.



    After Effects hangs at "Initializing MediaCore" for a few seconds, then crashes with no error message. I get the Adobe Crash Report dialog, and have submitted crash reports.

    Sometimes I do get the crash report dialog, sometimes it just hangs for a few seconds and quits.



    Attempted Solutions:

    I have:

    • uninstalled and reinstalled both Premiere Pro and After Effects multiple times;
    • updated, uninstalled, and completely reinstalled my GPU drivers;
    • used the Creative Cloud Cleaner Tool on Premiere and After FX;
    • started Premiere Pro with Administrator permissions; and
    • created a new user account, to no avail.

    I have not:

    • reinstalled Windows. (I want to see if there are better options before I go through all that trouble.)



    If anyone has had this problem and solved it, or knows anything I can do to potentially help the problem, please let me know! I'm willing to do just about anything. I don't want to reinstall Windows unless I absolutely have to.


    Thank you in advance, community!

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    I am having a little problem since I am new to Premiere pro.


    Until now I always used the warp stabilizer in After Effects for single shots in need of that. But this time, I was handed a project that requires a whole lot of stabilization. My plan is to drop the whole timeline (FCP 7/ProRes422 HQ Interlaced) via XML into Premiere Pro and apply the effect there to multiple clips.


    PROBLEM: When I do this, the warp stabilizer always (no matter how I interpret the footage or set the sequence) analyzes the footage progressively. At least that is what the effect preferences tab says during analysis.


    In After Effects I always see which field is beeing analyzed (it is indicated by a L and an U behind the frame count). Not so in Premiere Pro. Here it always seems to analyze full frames.


    I made a test and compared the results from After Effects and Premiere Pro: The file generated in Premiere Pro is much softer then the one out of After Effects even though I export both with the same output settings.


    Any help would be greatly appreciated !


    Regards, franse

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    OK - I'm baffled. After updating MacOS (10.14) and Premiere (13.0 - Build 225) I'm getting a "the importer has reported a generic error" message. Most clips relink like they should. I have a random folder or two of clips that do not relink. The same camera and codecs are used in other folders but for some reason this one folder doesn't relink. A "generic" error message doesn't help. Yes, I've tried to copy the clips into another folder that has been renamed and still get the same message. Again, it's from the same camera and the same codecs as the other folders that don't have a problem relinking. Anyone else have the same problem? Any way to resolve this "generic" issue? I'm not going to go off on the tangent of repeated crashes (yes, I've had several) but it would be nice if I could at least work with my media.

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    This issue recently started happening - Premiere Pro CC crashes when I try to change the file name before an export. Premiere runs smoothly at every part of the edit until I come to exporting a file either directly or through media encoder. I can get as far as changing all export settings but as soon as I click the filename to change it, I get an error message (attached).


    Never had this before, not installed anything new on my system, running windows 10, decent specs etc.


    All adobe software is up to date also.


    Any ideas on this? This is my first posting so sorry if I have missed anything off that will help you guys!


    Cheers in advance,

    Joeerror message.jpg

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