Hello!
I've been editing (by free -_-) the youtube videos of my friend for 3 months or more, and finally she could buy a computer. She wanted a laptop, so I recomended her a few ones and she finally chase this one: https://www.pccomponentes.com/portatil-msi-gl63-8rd-014xes-intel-core-i7-8750h-8gb-1tb-256 gb-ssd-gtx-1050ti-156?utm_camp…
Well, I thought I was free, she would never depend on me for editing her videos anymore (when I was editing the last video I recorded a tutorial for her meanwhile).
When she started to edit her 1st video, she had a problem on the preview. The preview looked like is this: bug premiere - YouTube (and the exported video is that also, I told her to upload a little sequence so I can ask here with a real example, please, ignore the turned around thing, that's not the problem).
I was not at my home (and I also was traveling) to decently investigate about it, and I told her to keep editing as she could and I would help later. I told her to export the video, and then I discovered it just wasn't a problem about the preview, the problem also was affecting to the exported video.
When I reached home, I made a Team Viewer session with her, but I couldn't solve the problem.
Yes, I've tried to change the settings of the project to: Only Software of Mercury Playback Engine and also the option of full preview.
She records from a phone and I've always created this sequence: HDV 720p30 and exported her videos on H.264.
I've never had any problem when I edited her videos in the past. I've been editing her videos on my PC (GTX 960 4GB) and also on my laptop, which is also a MSI with 1050Ti Graphic Card.
I've upgraded also all her laptop's drivers, including the Nvidia ones. I don't know how to solve this problem, but I want her to edit by herself and not to depend on me anymore.
Has this happened before to anyone? How did you solve it? Do you have any clues of how could I resolve this?
Thank you a lot in advance!