Hello,
I am trying to export a project with H.264 export format but as soon as I select this format in the export settings window, I get the spinning wheel for a few seconds, and then Premiere Pro is crashing completely. It does not even say that the application is not responding or proposing to submit a bug report, the application window is just disappearing. If I try to export to a different format, the export can be done without any error (I successfully exported my project with "H.264 Blu-Ray" format).
I get exactly the same problem when I send the projet to Adobe Media Encoder and try to change the export settings to H.264 in Media Encoder (AME is crashing as soon as I select H.264 export format).
I am using the latest versions of each software (Premiere Pro CC 2019 v13.0, Media Encoder CC 2019 v13.0.2 Build39).
The project I am trying to export is a sequence 2704x1520 pixels 29,97fps based on GoPro Hero 5 Black footage 2704x1520 pixels 59,94fps.
My PC :
Windows 10 Pro v1809 FR
Intel i7-3770K
RAM : 32 GB
EVGA GeForce GTX 670 (driver v417,35)
All my drivers are up to date.
I tried to delete all cache files, uninstall all adobe applications (deleting all preferences), then ran the AdobeCreativeCloudCleanerTool.exe, then reinstalled everything (restarting the computer between each step of this process) : same result...
I tried to create a new project and import my project in the new one, but I get the same problem when I try to export.
In the project settings, I tried to switch the rendering system to "Mercury software playback engine only" : still the same problem.
Any help would be more than welcome !