I come to the forum just about at the end of self-help and having Adobe Support take remote control of my system to what we thought was the "fix". (simply doing a permanent deactivation and reinstalling the product S/No.).
The issue is having to input my product serial number at the start of every session by permanently deactivating and re-starting PPro as (especially) the Dolby Digital and MPEG-4 and H.264 codecs vanish from AME. Also this has knocked on to After Effects where I am now getting the "Output Template Missing..." error notice, which shows Flash F4V, FLV and H.264 options missing in the render drop-down when I start After Effects . All program files are up to date. I can leave the system overnight (no shut-down) and by the next morning I have to refresh the serial number.
So it looks like I am getting retrograded back to the Trial Version.
But even having "refreshed" the product serial number I am still getting "Output Module Missing..." in After Effects (missing as stated above). So perhaps there is another issue at work here?
I have cleared the Preferences by SHIFT + CTRL + ALT at start up. Still have the problem. Now I need more help.
I am running PC, Production Premium CS5.5 (Upgraded from CS4 about 18 months ago).
Intel i7 970 Hex Core, 24GB Corsair @1600Mhz, Nvidia GTX 580, Gigabyte X58 OC MB - system is not overclocked. All temps are normal and run within parameters after stress testing. Mem Test after 3 passes show no errors.
The system is used exclusively for Video Editing and no third party codec packages have been installed.
System & Programs SSD (C:); Media Scratch (E:) Raid 0 twin HHD; Cache & Preview (W:) Raid 0 Twin HHD; Projects and Media (F:) single HDD.
What I think brought on the issue (or appeared to exacerbate it) was changing out the MB (Asus P6T >>> Gigabyte X58 OC and having the RAM replaced by Corsair 1300 >>> 1600 Mhz)). All existing file structures (to my knowledge) stayed the same.
However, I think this could be a red herring, as in the past I had been suffering from the occasional "Dynamic Link Requires Production Premium" error but not missing Dolby and other codecs as far as I could tell.
I would instigate a fresh install, except that after a disk install I keep showing installation errors, as I did at the time of purchase of the disks (CS4 >>> CS5 upgrade). Adobe Support via remote access patched the system just to get the installation completed - disk >>> new update issues as far as I can tell.
Thanks.