Hi together,
we are crashing on one Windows 10 Build 1603 client. The product we use is also Adobe Premiere Pro CC 2017.
Premier has stopped working immediately after launch.
The solution we tried so far:
- install on another computer
- uninstall/install Adobe Premier
- update Graphic Card Driver
- create a new Userprofile
- ran cmd command "netsh winsock reset"
- log off / log on in Create Cloud
We are not using an Administrator account because of company policy. From the Eventlogs we can see the dvaui.dll is causing this issue.
@Vidya Sagar: Do you have other solutions we can try to fix the issue?
Best regards
Tham Tran