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dynamic link not working

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Hi all,

dynamic link is not working between PP and AE ... It opens a new AE project when selected, the composition icon is there, but there's nothing on the timelime, no video no nothing ... even more annoyingly when I try to get customer support using "chat" it seems that option isn't open to me !

 

Any ideas??

 

I'm sitting in an edit getting mighty frustrated....


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