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Adobe premiere CS6 crashes on start-up (Macbook pro mid-2012)

September 21, 2016, 7:10 am
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Hello!

 

I've been using Premiere pro cs6 since the late 2012 (closer to 2013) and for the first time,

it crashes and now it crashes as soon as it opens. this is the first time editing feature film

so it's a lot bigger than what I have been editing. now i'm worried that it's RAM that can't handle

that much of file (i'm working off of 6TB)? what do you think? my macbook pro originally came with

8GB RAM and that's what i have been using without any problem until now.

 

this is the information of what i am working and what i have :

 

I have : Macbook pro mid-2012 version (8GB RAM - that's how originally came and never upgraded memory)

I have been working from external hard drive : G-raid studio thunderbolt hard drive.

the film is mostly shot with RED camera (i don't know which one) and the video and audio files are around 6TB.

 

I was about 75% work completed without any problem then suddenly it just won't open at all.

 

i'm petrified. please help.

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Project has been modified since last save...?!

September 21, 2016, 3:03 am
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I've been using Premiere for years on OSX. Have just switched to Windows 10, and getting a strange message when I save my projects. A popup appears saying:

 

"Project has been modified since last save. OK / Cancel"

 

Why would it tell me this? Obviously the project has been modified since the last save, that's why I'm saving it!

 

Is there something weird going on here I need to know about?

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Everytime I click effects tab screen goes black...

August 27, 2016, 5:15 am
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I'm editing on windows 10 and didn't have the problem before, i can open a project and it works fine, i can click on all tabs but the second i click on effects screen goes black, i need some help with this issue, i'm on a deadline with a few wedding films. Has anyone else ever had this problem?

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Premiere Freezes / Crashes during import & conforming - Any better workarounds out there?

September 20, 2016, 12:15 pm
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Since the last CC update to premiere I've been experiencing the SAME problem on five different machines. During import premiere will freeze, and I must force quit (mac) and reopen in order to fix. Somtimes it works, sometimes it doesnt - regardless of HOW I import (media browser, file/import, drag from finder etc...)

 

Also, while conforming premiere will freeze or hang on a clip and I will have to save/restart in order for the process to pick up where it left off. If I try to access any clips during confirming I risk the clips (MP4's from C100's or C300's) missing large gaps of audio.

 

Finally. Once I'm able to get the import/conform done, while editing I will open up files only to find that several will not load clips and show "media offline" when I try to play them (even if they show the poster frame when still. Closing and reopening premiere solves instantly.

 

These issues are NOT hardware related as the hardware has not changed on any computer. IT is software and it is premiere that is causing the issue. They need to fix immediately. Our workflow is suffering many lost manhours due to issues that did not arise until CC updated the software.

 

I tried rolling back and some issues were better but others above were still evident. The fact that saving and restarting software almost always fixes the issue until the next time it arises makes me confident it is a software issue. I ask premiere to do the same thing multiple times the same way and sometimes it works, others it does not.

 

Does anyone have a workaround that is better than constantly saving/forcequitting/restarting the software?

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Exporting H.264/mp4 with Chapter Markers from Premier Pro CC

May 5, 2015, 8:29 am
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What is the best way to export a video from Premiere Pro CC to an MP4 format where the viewer can skip through menu chapters?

I'm slowly exiting the "DISC world"

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How to re-install Premiere CC 2015.2 for Speedgrade compatibility?

July 20, 2016, 11:07 am
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I know since the release of CC 2015.3 there have been others frustrated with no longer being able to use Speedgrade.  Not only no longer being able to use it, but not being able to work in or export older projects.  I am one of these people.  I've seen in the forums that others have figured out how to get back to an older version of Premiere that is compatible with Speedgrade.  Can someone please post the simple steps to make this happen??

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Have any of you had luck exporting an OMF, or AAF to ProTools?

March 23, 2016, 5:32 pm
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I'm the Editor at a small production company. For most of our projects we have an 'in-house' Sound Engineer working in ProTools. Not a single project so far has transferred perfectly. The tracks never line up, but more importantly, there are always sections of which the levels and keyframes set in Premiere will be off.

 

While very frustrating at times for our Sound Engineer, we've been able to get by.

 

On our current project, we will be sending it to a professional sound studio and if possible I would like to fix these problems.

 

Have any of you had luck with sending an OMF, AAF between Premiere and ProTools?

 

Is there any 3rd party software our studio can pay for that will send a clean transfer?

 

Thanks,

Heath

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Erratic behavior between projects - can't drag or move clips, can't add effects, timeline moves on it's own, etc.

September 2, 2016, 9:51 am
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I've an issue with Premiere since the last update 2015.4  - As you can see in the video while in one project everything is business as usual - I can drag and drop things, move them around, add effects, etc. Open this other project (which is actually the same project, the first is a backup from a few weeks ago) and nothing works as it should. Can't pull clips or audio from the source monitor, can't move clips around, timeline scrolls on its own, can't add effects, etc. If I create a new project from scratch this is behavior I get as well. But open older projects and it is a roll of the dice which is going to work. And it is consistent. Not like I can open a project and it will act differently. The same projects are fine all the time, the others act like this all the time. I basically cannot work on new projects right now. So you can guess how happy this makes me. Any assistance would be appreciated. Jim - jim@cinematixhd.com  (770) 938-7077

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Problem with Dragging a Video to Timeline

September 21, 2016, 6:40 am
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I have the latest version of Premiere Pro CC 2015.3, and I have a problem with dragging video to the Timelime. The video settings and Sequence settings are the same,

Type: MPEG Movie

Image Size: 1920 x 1080

Frame Rate: 25,00

Source Audio Format: 48000 Hz - 16 bit - Stereo

Project Audio Format: 48000 Hz - 32 bit floating point - Stereo

 

Sequence 01

1920 x 1080

00;00;00;00, 25,00 fps

48000 Hz - Stereo

 

But I can't drag videos to timeline. If I try Drag Video Only, it doesn't work too. I can only drag Audio files with Drag Audio Only.

 

Could someone help me to solve this problem?

 

Thank you,

 

Brigitta

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Premiere Pro 2015.3 playback issues

September 21, 2016, 8:50 am
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I updated from 2015.2 to 2015.3 yesterday. And APPARENTLY you aren't supposed to update in the middle of a project (thanks for the warning, Adobe).

Now, playback is, well it pretty much doesn't happen. It starts out jumpy, then freezes and the audio skips and cuts out completely.

As far as I can tell, the issue is not this:

intel.png

Because I don't even have that option on OS X.

 

I've also tried cleaning the cache, and creating a new project and importing the sequence from the old one. The one thing I have not tried is starting over from scratch, because I've already poured 2 days into editing this project.

 

I am also unfortunately unable to reinstall 2015.2.

I followed the steps listed and clicked on "find additional apps" and this is what comes up:

Screen Shot 2016-09-21 at 10.14.23 AM.png

And clicked "view previous versions" and this is what comes up:

Screen Shot 2016-09-21 at 10.14.35 AM.png

Premiere pro doesn't even come up. Why is that?

 

I have scoured the Adobe forums and it seems everyone is avoiding any Mac users with this issue - probably because there is no solution yet.

 

So if anyone has ANY information that can help, I thank you.

 

My specs:

Screen Shot 2016-09-21 at 10.35.35 AM.png

Premiere Pro CC 2015.3

Editing H264 MOV

No other software running

Issue occurs with Mercury Playback Engine GPU Acceleration and with software only

Nothing third-party

The same project worked flawlessly in 2015.2

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Premiere Pro Freezes Laptop upon startup

September 21, 2016, 7:16 am
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Dear Support Team

 

I installed Premiere Pro CC a while ago and the first few times I used it it worked fine. No hang ups. But a few weeks ago it changed from one day to another. Every time I open it now it freezes my computer and I have to force shut it down to get it working again.

 

I have a Samsung Chronus series 7 laptop and am running Windows 7 Home Edition 64bit. I have other Adobe programs which run perfectly, except for Premiere Pro.

 

I tried the following solutions, but to no avail:

 

 

1. Updated my NVIDIA driver

 

2. Tried the following solution as given in a forum

 

I ended up contacting Adobe tech support via phone. I had to do the following for both AE and PPro.

 

Start > Run > %appdata% > Adobe > Premier Pro > 6.0 and rename it.

 

 

It seemed to work like normal after I renamed the folder to lets say..... Old6.0.  A new 6.0 folder is created when opening the program again.  This goes with AE and other Suite products if there is trouble.

 

 

3. I have tried uninstalling and reinstalling Premiere Pro several times. The same thing happens always. It will run the first few times but then starts crashing/freezing the computer.

 

 

4. I ran Premiere in safe mode and got the following message

 

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Adobe Premiere Pro.exe

  Application Version: 8.0.1.21

  Application Timestamp: 53c7b17f

  Fault Module Name: dvamarshal.dll

  Fault Module Version: 8.0.1.21

  Fault Module Timestamp: 53c7657d

  Exception Code: c0000005

  Exception Offset: 0000000000005779

  OS Version: 6.1.7600.2.0.0.768.3

  Locale ID: 5129

  Additional Information 1: 1ef8

  Additional Information 2: 1ef85c0568694c37a496679930350233

  Additional Information 3: b4e2

  Additional Information 4: b4e2fcc665f23af0fbdbf4d22ac750ea

 

 

 

 

 

 

 

Please, if someone can help me I would greatly appreciate it. I have work that is pending and it has driven me crazy not knowing how to fix this issue.

 

 

 

Any help would be much welcomed

 

 

Regards

 

R

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Premiere crash when loading a project

September 21, 2016, 3:59 am
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Hello,

 

I got a problem since this morning.

When I'm trying to load an existing project (which was working yesterday), or when I create a new project I got these errors :

The error : https://puu.sh/riMtf/0f484e8995.png

Then it says that Premiere encoutered a fatal error so it has to stop : http://puu.sh/riMtq/34fd16a94e.png

And then Windows fail to retrieve premiere : http://puu.sh/riMu0/6126e6f431.png

 

I tried to update Premiere but it's up to date.

I tried with few existing projects, with a new one, I restarted my computer.

 

Thanks in advance,

Yann

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Mac Os Sierra & Premiere Pro CC 2015.3

September 21, 2016, 3:03 am
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Is anyone aware of any issues with Premiere Pro CC 2015.3 and Mac Os Sierra?

 

2015 MacBook Pro 15"

   2,5 GHz Intel Core i7

      16 GB 1600 MHz DDR3

          AMD Radeon R9 M370X 2048 MB

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Next Release date: CC 2015.4 - CC 2016?

September 21, 2016, 5:33 am
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Hi

Some annoying bugs I know have been fixed by Adobe will be sorted with the next release.

When is that supposed to be?

 

Does anyone have any clue on that?

Will there be a CC 2015.4 or CC 2015.5 or CC2016?

 

They have a CC 2014, a CC 2015, usually released in June.
Should there not be a Premiere CC 2016 at this stage? Or will they even bother?

The IBC in Amsterdam is over and very few new features have been talked about by Adobe

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multicam duplicate frame marker not showing up

September 20, 2016, 4:14 pm
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When working with multicam sequences, I've noticed that the timeline does not show duplicate frame markers.  I have it switched on and it's showing up for normal clips, but the multicam sequences fail to show up.

 

Is there something I don't have set right?

 

Thanks in advance!

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nx1 audio corrupted in adobe cc

September 21, 2016, 1:38 am
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i have problems with some clips from my nx1 . the audio in the original clip it's complete but when i start a project in adobe cc

some clips.randomly display a corrupted audio file while others work just fine. i've cleaned manually the cache files and move the original folder on another drive but the problem stays.

 

i'd be deeply grateful to have a solution o this problem.

i tried calling the tech support but i was literally one hour 30 minutes on the line ,i hung up after that.

 

regards

Frank

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titler crashes pp

September 21, 2016, 3:20 am
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My psu died the other day just when I was opening the titler. PC is fixed but now every time I open the titler PP hangs and eventually stops responding. I have re installed PP from disc. When I opened PP after reinstalling it warned that fonts were missing and then listed a long line of them. After PP had re imported all the files for the project I am working on I saved then tried the titler - PP crashed. I re open PP and no warnings about fonts or anything and still it crashes every time I open the titler.

 

I have a massive queue of work and this stress I don't need right now. Can anyone help please?

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Graphics change position between play and pause.

September 13, 2016, 9:59 am
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MBP Mid-2012- 10.11.05 - PPCC 2015.4

 

PNG still graphic on 3rd layer over video.  Adjust the position and size in the Effect Control.  Play the timeline and the position of the graphic shifts down and right of the position set.  Pause the timeline and the graphic returns to the original position.  PITA.  Which is correct and how will the graphic appear when rendered?  I'll find out soon.

 

Seems 2015.4 is very buggy...  Not as bad as the many straight lockup and hard crashes from .3.  They seem to have been solved... hopefully.  But all these little bug are costing me time(=money).

 

BTW... One more bug.  In the Project window, cannot rearrange the clips ... cannot drag and drop into another bin or organize the lists into bins via drag & drop.  Create all the bins you want, you cannot drag anything into it.

 

Several other bugs I'll post later... back to work...  I've lost enough time messing with this.

 

Very unusual for Adobe to release such a bug-filled piece of software.

 

Gary Furlow

An unhappy Adobe subscriber.

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Trouble Relinking Proxies

September 21, 2016, 8:23 am
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Getting this error when relinking proxies. Has anyone else had this issue?

 

Capture.JPG

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Midtone Isolation and Manipulation

August 9, 2016, 6:25 pm
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In PPro, an update ago, there were these couple little wonderful tools in the now obsolete three-way color corrector effect where via either slides or color wheel points you could increase or decrease the saturation of just the midtones or you could increase decrease the gain of just the midtones.

 

Mind you this would not alter the hue/color in anyway, it would instead just push or pull the existing color and only within the midtone range. Also bear in mind this had nothing to do with keying or other secondary color correction methods.

 

I do not see anyway to perform this rather powerful task from inside the Lumetri Color effect.

 

Has anyone been able to replicate?

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