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Latest Forum Threads in Premiere Pro CC

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    Hey everyone,


    I've made proxies of all my clips and can confirm they are attached.


    When I have the Toggle Proxies Button on the timeline plays perfectly. When I toggle this button to off the timeline glitches/repeats/brings in deleted footage.


    When I export, the timeline exports the glitchy version.


    I'd like to be able to export the version of the video I see in my timeline when the Toggle Proxies Button is on.


    Any ideas on how to go about this?





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    Hey there,


    Just bought a brand new rig and installed premiere on it. I'm attempting to edit a video but the files act corrupted within the Premiere program. Audio plays back just fine but the video jumps around. File plays back just fine in Windows Media Player.


    Intel Core i7-8700 @3.20GHz

    32GB RAM

    ASUS GeForce RTX 2070

    1TB SSD


    Video is in 4K @30fps shot on iPhone X.



    The above video is an example of what I mean.


    Thanks for the help. This is immensely frustrating as I'm on a deadline.

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  • 01/10/19--13:47: lumetri looks off screen
  • Hello People,


    My Lumetri looks screen is the only one that folds up. All the others like the LUTS menu opens downwards. To import some custom looks for example i'd have to put my premiere on the bottom of my screen.

    If I put my premiere on the screen I have above my main screen it folds down as normal. Is there any way to fix this? Resetting workspace or unchecking import workspace from projects don't seem to work.






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    MacBook Pro 2018. I have installed and re installed both Premier Pro and Rush and neither one of these start.


    They stall and error out.


    Added both off the applications to Accessibility and Fill disk access.. NO CHANGEUninstall and Reinstalled Applications... NO CHANGE



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    I am getting this error:


    "Metadata writing in progress (1file pending). If you quite before writing is complete, data will be lost. Are you sure you want to quit?"



    The program sits there for hours, one time over a day and nothing happens. I have to force quit. This is happening along with the infamous "unsupported or damaged file" error that folks are getting when importing RED footage.


    It would be awesome if anyone could find a way to fix this...ADOBE...hello?



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    My payment declined because my card ran out. Now my program glitches. How can I contact Adobe or has anyone know a quick fix?

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    When I am editing the voiceover in Premiere Pro it sounds pretty good, but after I export the video to an mp4 it sounds like I'm speaking in a large empty auditorium. Why does it sound so different than when I am editing it and how do I fix it? If the audio isn't going to sound the same once I export it, the audio editors in Audition and Premiere become useless.

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  • 05/11/13--02:29: Pr can't find mezzanine.dll
  • 5 month of using Pr were amazing. But today I was unable to run it. It shows me alert "Couldn't fine mezzanine.dll", but this file IS in "C:/Program Files/Adobe/Adobe Premiere Pro CS6/".

    Google says nothing to me.

    Please help!



    Win7 (64), CS6

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    I've submitted this bug several times now.  2 things: how do we know if adobe has acknowledged a bug? do they respond to let you know?

    2nd thing, the bug itself:


    take a nested sequence, insert it onto timeline.  Add another layer in the nested sequence, apply time remmapping.  Sequence will go black before it reaches the end of the sequence. This vid below demonstrates that it is not the normal behavior of a time remmapped clip.  Most of the time when I encounter this bug it is when the original footage is not the same res as the final sequnce.


    [hyper link removed by author request]


    [Typo removed from title. — Mod.]

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  • 01/10/19--14:49: Premiere Pro no Preview!
  • Hello Everyone,

    i have a problem with my Premiere Pro 13.0.2 at my 27" iMAC with a AMD Radeon R9 M395X 4096MB.

    I can edit clips and put them into the timeline. But i can't see any Preview (see screenshot).

    And the Space-Key don't react.


    after a lot of search and found many solutions.... i can't find my solution. I tried to change the Audio to 41000, killed the cache, deinstalled ALL adobe programs and all the stuff. But Nothing works!

    Please help me. I will attached a lot of screenshots from my preferences and stuff.... I hope you can help me!

    For a "Low-Level exception" i can't find a solution too!!!


    Best from Germany


    Bildschirmfoto 2019-01-09 um 17.09.12.pngBildschirmfoto 2019-01-09 um 17.07.20.pngBildschirmfoto 2019-01-09 um 17.06.58.pngBildschirmfoto 2019-01-09 um 17.08.30.pngBildschirmfoto 2019-01-09 um 17.07.53.png

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    Disclaimer:  The following is not endorsed by Adobe in any way.  I am just a user, like you.  These are my views and recommendations.  However, they are based upon more than 15 years of experience and success using Adobe software, as well as a decade of participation in the forums.  I make these recommendations because I use them myself.  I know they work.


    Step 1:  Do these first.


    A.  Know what you're doing. -- Premiere Pro is meant for professionals, people who already have at least some basic education or training.  Many issues posted in the forums are the result of ignorance.  This is best solved with knowledge.  So get some education/training on the general subject of video production first, and then read the full Premiere Pro manual.  Do these things before using the software.  You will have a much easier time of it.


    B.  Creativity is no longer enough. -- In this day and age, you do yourself a disservice if you are not an advanced computer user.  Any editor using software at this level should be able to build and troubleshoot their own computer.  (Or at the very least, have quick and easy access to such a person.)



    Step 2:  Basic Troubleshooting.  If you still have a problem after successfully completing step 1 above (do NOT skip step 1), give these a try.  They are listed in no particular order, and not all suggestions will apply to every issue.


    A.  Restart. -- Close and restart Premiere Pro.  If that doesn't help, restart the computer.  (You'd be surprised how many issues this one will solve.)


    B.  Test other media. -- It sometimes happens that a particular problem is specific to one media type, so testing other supported camera media is a good troubleshooting step.  (I should note that cell phone and video game footage are NOT suitable media.  If you intend to edit with professional software, use a proper camera rather than your phone, and use a hardware recorder for screen capture.  Blackmagic and AJA both make suitable devices.  If you don't wish to change your recording method, then you should change your editing software.  Look into consumer level programs at


    C.  Use the Media Browser. -- There are certain media formats that just work better when you copy the entire contents of the card to the hard drive, unchanged, and import them into Premiere Pro using the Media Browser.


    D.  Try a new sequence. -- They can get corrupted, so start a new sequence in the same project and test that out.  If it works, you might be able to copy/paste everything into the new sequence and get back to work.


    E.  Try a new project. -- Like sequences, project files can also become corrupted, so try out a new one.  If it works, you might be able to import the old project into the new one and get back to work.  When importing projects, use the Media Browser and import only one sequence at a time.  Test that out before importing the next sequence.


    F.  Reset Premiere Pro. -- Holding down Shift+ALT while Premiere Pro starts up and until the Welcome screen appears will reset both the preferences and plug-ins.  This will solve many issues.


    G.  Remove all effects and transitions. -- It does sometimes occur that a specific effect or transition, or a setting in one of those, causes crashes and other odd behavior.  So work through your project by removing the effects and transitions to locate the offender.


    H.  Clear the Cache. -- Close Premiere Pro and using Windows Explorer, navigate to the proper location on the hard drive and manually delete all Cache folders along with the Peak Files.  When you reopen the project, let the cache files rebuild.


    I.  Rename Media Folders. -- With Premiere Pro closed, rename the top level folder containing the media.  When you reopen the project, relink the media to the new folder and let the cache files rebuild.


    J.  Uninstall all plug-ins. -- Even if the plug-in isn't used, just having it installed might be the problem.  So test without them.  I recommend using IOBit's Uninstaller for the task.  Perform a Powerful Scan after the normal uninstall process to make sure all the leftovers are gone.


    K.  Test on a second machine. -- Premiere Pro allows two activations.  Test things out on a second computer system.  If it works on the second, you might have a hardware issue on the primary system.


    L.  Render -- It can easily happen that a system just isn't powerful enough to handle sequence playback in real time.  Try rendering the timeline.  This can apply especially when using Dynamically Linked After Effects compositions.


    M.  Turn off CUDA -- Unfortunately, GPU acceleration isn't perfect.  Sometimes this is the only way to get things working again.


    N.  Remove QuickTime -- Again I recommend using IOBit Uninstaller for the task.  Perform a Powerful Scan to make sure all leftovers are gone.




    Step 3:  Advanced Troubleshooting.  If steps 1 and 2 haven't solved the issue (do NOT skip step 1), give these more advanced options a try.


    A.  Update drivers. -- The GPU diver, I/O device drivers, audio drivers, network drivers, etc.  Get them directly from the hardware manufacturer.


    B.  Roll back a driver. -- Conversely to the above, there are times when a new driver will introduce a bug that wasn't there before, so installing an older driver can sometimes solve the problem.


    C.  Remove third-party hardware. -- In the spirit of eliminating variables during the troubleshooting process, physically remove any third-party hardware like I/O devices from the system, and fully uninstall their drivers.  Keep it out until everything works again.  (Or if this turns out to be the issue, replace the hardware.)


    D.  Remove security software. -- Windows 10 includes sufficient anti-virus and firewall protection, if you know what you're doing.  (See step 1B above.)  Third-party security tools can and sometimes do interfere with the proper operation of Adobe software.  Just don't use them.



    E.  Reinstall Premiere Pro. --  It does sometimes happen that something goes weird with an install.  When you perform this step, use the Creative Cloud Cleaner Tool to ensure a complete removal of the software, and then reinstall.



    F.  Try a new user account. -- Like sequences and projects, even user accounts can sometimes go weird.  Try creating a new Admin user account and running PP there.  If this works, you will have to move everything over to the new account.


    G.  Don't move documents. -- Be sure to leave My Documents in its default location on the C: drive.  Moving that has caused issues for many people.  If you're in a networked environment and can't do that, move Premiere Pro to a non-networked computer and do this.


    H.  Use local drives only. -- Outside of using Adobe Anywhere or Team Projects (both of which are paid services), keep everything on internal drives only.  Use networked and removable drives only for backup and archiving.


    I.  Reinstall Windows -- This is not a bad thing to do every once in a while.  If nothing else has worked, this might be worth trying.




    Step 4:  Back to Basics.  There are many people successfully using Premiere Pro under less than ideal conditions, but if nothing previously listed has solved your issue, it might be time to take a look at which points below you're violating and correct them.


    I recommend running Premiere Pro only on a:


    A. Properly configured -- Use only Intel/nVidia hardware in an edit system.  Have multiple internal hard drives to spread out the load, ideally separating project files, cache and scratch files, media and exports onto their own dedicated drives.  Use at least a 24" 1920 x 1080 monitor.


    B. Self-built -- HP, Dell and other such companies normally install a bunch of crap you don't need.  It's cheaper and better to build your own system.  (Do NOT skip step 1 above.)


    C. Windows machine -- They just run better.


    D. Dedicated to editing. -- Only install what you need to do the job.  Don't install games, office, email or other unnecessary software on an edit system.  Perform those tasks on a second machine.


    I recommend the above because I believe it will work for the overwhelming majority of people.  I do believe that as you violate any of these four points, you increase the likelihood of having a problem.  Since you're here, you're having a problem.  And if you're at step 4, it's a difficult problem that just might require this drastic a measure to correct.




    Step 5:  Now what?  If you have successfully completed steps 1 through 4 and you're still having an issue, read the following guide on the information we need in the forums in order to help.




    Mod note: Title of discussion changed to avoid confusion with staff created FAQs.

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  • 01/10/19--15:24: Misaligned Clips in Timeline
  • I was given the project files from another editor, but when I relink the footage, some clips have had their in and out points shifted for some reason. I don't understand why this is happening or what could be causing this.

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    Since the Premiere Pro CC 2019 update (version 13.0 (build 225)), timeline updates are much slower.


    Scrubbing the timeline sticks and jumps. Doesn't matter if footage has no adjustment/ effects applied or not. Although, adding effects (lumetri color) makes the lag worse.

    Adjusting scale and position on clips in timeline from effects panel takes 3 - 5 seconds to update new parameters. Before update, adjustments were in real-time.  Very frustrating when adjusting 4k in a 1080 timeline.


    All premiere projects are being effected by the lag after the update.


    Please advise.


    iMac Pro (2017) 27"

    OS: High Sierra v10.13.6

    CPU: 3GHz Intel Xeon W

    RAM: 128 GB 2666 MHz DDR4

    Startup: Mac HD

    Graphics: Radeon Pro Vega 64 16368 MB

    External media drive: G-RAID Thunderbolt 3

    Dual Monitor: LG UltraFine Display 27"


    Media file type: mxf

    Color Space: C-log

    Video Info: 3840 x 2160 (1.0)

    FPS: 29.976

    Footage Source: Canon XC15

    0 0

    Hi Everyone,


    So I'm attempting to color correct a camera at a time (multiple clips from the same source clip) which in recent projects I did individually. Is there a way to select an entire string of clips and color correct them and apply all at once in a nested sequence or am I doomed to color each individual clip in the nested sequence with no selection and paste options? Thanks in advance guys.


    Mike Diaz

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    I've been editing my videos for quite a while now, and I can't even finish this project. This only happens when I press play, before this I went into my projects folder to collect a clip so I can drag it into the timeline, press play and nothing happens. I'm running the current Version of Premiere Pro CC 2019. Heres a Video to show what's happening.


    I was trying to use it on an older version didnt work, reinstalled it, clear Cache ect... nothing worked any help would be appreciated!



    CPU: Ryzen 5 1600

    GPU: GTX 1070 TI

    RAM: 16GB DDR4 @ 3000Mhz

    0 0

    I've noticed while editing (with GPU accel CUDA on) that the GPU and CPU will continuously hand off the work load to each other.


    This would be great if it went back to using the GPU. In task manager, I can see that CPU is being used anywhere from 60%-100% almost always. This is the case unless I swap the monitor preview from 1/4 or 1/2 to Full. This is often kick starts my GPU usage up to about 20-30% with no stuttering in the monitor. This is perfect. But randomly it seems, the GPU will just drop what its doing and hand it back over to the CPU, resulting in unbearable stuttering during playback. I'm not able to get the GPU back moving again unless I swap playback qualities, blow up the monitor to full screen, or pause play 100 times until I see my GPU usage spike back up from 1%.


    I'd like to have the two share the load. Always. With only my CPU doing the work, I'm using no where near as much of the hardware that I paid for. When it works, it works great. But it doesn't stay working.


    The footage being used is 1440p 60fps.



    PRemiere forum 1.PNGpremiere forum 2.PNG

    Screen shots were during video playback in Premiere.

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    It started slowly by freezing every 30 min or so. then got progressively worse as I added more elements to my file.

    my eqpmt:


    64gb memory

    4tb storage ssd drives

    intel i9-7940x 3.10 ghz.

    nvidia gtx1080ti.


    this system was well over 5000.00 for serious film editing and processing.

    I have read all the other similar complaints in forum and nothing is making it any better.


    All my files are on a SSD internal. NOT on cloud.

    I import and edit. when I mark in and out and then render. my system freezes and only thing to do is actual power button off and then on again. then start all over.

    I have tried removing ALL startup programs and loading bare essentials.


    Please help.

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    Hallo everybody

    Videos from Gopro Mp4 format, transformed to constant rate and 30fps with handbrake, uploaded in adobe: video looks fine before cutting - after cutting and moving it to the video line and then viewing it again: it looks a little like black and white, blurred!

    No idea what to do! Never seen that before!

    I used the same setting with a lot of videos before, opened and closed adobe, used different videos, opened new projects - always the same.

    Thanks for your help!


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    Hello, this happens frequently. I don't know why and don't know how to fix it . Can someone help me ?

    Thank you so much.


    ''Sorry, a serious error has occurred that requires Adobe Premiere Pro CC to shut down. We will attempt to save your current project.''



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  • 01/10/19--16:27: Sync audio/video
  • Hi, I have a problem, I merged an audio file (my language) to a video file (english) and it is out o f sync in different times. I tried to fix it with VLC but when I do I can't synchronize twice or more. I try to explain, I synchronize with VLC and the first 10 minutes are ok but after that it goes out sync of 1000 delay second. I found a way to fix everything by cutting every part of video and then copy all together but it would take long time. I saw a way to synchronize audio and video automatically on premiere pro can somebody explain me if I can do it in my situation? Sorry for bad English

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