Hello everyone. I am having a serious problem at the moment with Premiere. I am on a Mac Pro 2009, 2 x 3.46 GHz 6-Core Intel Xeon, 32GB with Nvidia 980ti. Version 10.11.6.
I am getting frequent panic crashes, usually when under high load when exporting but they do occur when simply editing in the sequence and under no stress.
We have ruled out this being a hardware issue. My colleague has a very similar spec mac pro, he has taken my hard drives to try to export out the project we're working on with his machine. Having to update to the most recent Premiere version in the process, and he has been having the exact same crashes. It seems it's a Premiere issue post version 2014 or somewhere around there. He has been running an early 2014 build prior to this and never had crashes. With the update to 2017, his is now the same as mine.
I myself have been having this crashing since around late 2014 version, through every update since. Covering numerous nvidia and CUDA driver updates.
The crashes occur whether running OpenCL or CUDA and is totally random. At times it crashes 10 minutes into an export queue, other times, 6 hours.
We have a tight deadline to make for a project that has 6 hours of video, and this is making meeting that deadline impossible.
On a related note. Can I ask as to the status of the CUDA bug when running Ultra key? The problem listed above is compounded because 80% of the project has Ultra Key in use. Which when using CUDA as the GPU renderer causes the program monitor to go black and not return (Open CL doesn’t have this problem but of course is slower in playback and export). The old three-way colour corrector did the same thing. Prior to the 2017 update I was told by adobe support that the Ultra key / CUDA issue was a top priority and it would be fixed in the 2017 update. It has not been. Any status update on this problem?
Here is a copy / paste of the most recent panic report, and an EtreCheck report. Any help anyone can offer would be greatly appreciated.
Sat Dec 3 05:53:39 2016
*** Panic Report ***
panic(cpu 0 caller 0xffffff801eef43be): "thread_invoke: preemption_level 1, possible cause: blocking while holding a spinlock, or within interrupt context"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.60.11/osfmk/kern/sched_prim.c :2068
Backtrace (CPU 0), Frame : Return Address
0xffffff83c2e0b990 : 0xffffff801eedab52
0xffffff83c2e0ba10 : 0xffffff801eef43be
0xffffff83c2e0baa0 : 0xffffff801eef0e2f
0xffffff83c2e0bae0 : 0xffffff801eee71f4
0xffffff83c2e0bb20 : 0xffffff801ef1f45c
0xffffff83c2e0bc50 : 0xffffff801eec1e51
0xffffff83c2e0bc80 : 0xffffff801eec272f
0xffffff83c2e0bcd0 : 0xffffff801eedf6f3
0xffffff83c2e0bd00 : 0xffffff7f9fb125cf
0xffffff83c2e0bd30 : 0xffffff7f9fb718ed
0xffffff83c2e0bd50 : 0xffffff7f9fc1e64a
0xffffff83c2e0bda0 : 0xffffff7f9fe1f334
0xffffff83c2e0bde0 : 0xffffff7f9ff0db00
0xffffff83c2e0be40 : 0xffffff7f9fb78509
0xffffff83c2e0bef0 : 0xffffff801f4b52a6
0xffffff83c2e0bf40 : 0xffffff801f4b3111
0xffffff83c2e0bf80 : 0xffffff801f4b3206
0xffffff83c2e0bfb0 : 0xffffff801efc9117
Kernel Extensions in backtrace:
com.nvidia.web.NVDAResmanWeb(10.1.1)[BE7567E8-5D1C-35DD-B051-681E166FE6DA]@0xffffff7f9fb0 b000->0xffffff7f9fdeafff
dependency: com.apple.iokit.IOPCIFamily(2.9)[84BCBD9B-FBFD-3C74-B6FF-FD38718C682A]@0xffffff7f9f72c000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[4EB2843C-C821-3AD0-B333-575FD6ED6FB1]@0xffffff7f9faf 4000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[A360453D-2050-3C49-A549-AC0DD5E87917]@0xffffff7f9 faad000
dependency: com.apple.AppleGraphicsDeviceControl(3.12.9)[C5A263AD-4212-31A1-9DE2-A73A25F2ADC0]@0xffff ff7f9fb04000
com.nvidia.web.NVDAGM100HalWeb(10.1.1)[CB2B6673-87F0-3AB9-B827-8C256E9B4D4E]@0xffffff7f9f dfa000->0xffffff7f9fff6fff
dependency: com.nvidia.web.NVDAResmanWeb(10.1.1)[BE7567E8-5D1C-35DD-B051-681E166FE6DA]@0xffffff7f9fb0 b000
dependency: com.apple.iokit.IOPCIFamily(2.9)[84BCBD9B-FBFD-3C74-B6FF-FD38718C682A]@0xffffff7f9f72c000
BSD process name corresponding to current thread: kernel_task
Boot args: nvda_drv=1
Mac OS version:
15G1108
Kernel version:
Darwin Kernel Version 15.6.0: Thu Sep 1 15:01:16 PDT 2016; root:xnu-3248.60.11~2/RELEASE_X86_64
Kernel UUID: FD33DB7B-CF7A-3AD5-AF00-23EA2D35FEFA
Kernel slide: 0x000000001ec00000
Kernel text base: 0xffffff801ee00000
__HIB text base: 0xffffff801ed00000
System model name: MacPro5,1 (Mac-F221BEC8)
System uptime in nanoseconds: 23690114113518
last loaded kext at 243155385062: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa1803000, size 69632)
last unloaded kext at 303486445596: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa1803000, size 61440)
loaded kexts:
com.nvidia.CUDA 1.1.0
com.nvidia.web.GeForceWeb 10.1.1
com.nvidia.web.NVDAGM100HalWeb 10.1.1
com.nvidia.web.NVDAResmanWeb 10.1.1
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.ntfs 3.13
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 110.22.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleHDA 274.12
com.apple.driver.AppleMikeyDriver 274.12
com.apple.iokit.IOBluetoothSerialManager 4.4.6f1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.iokit.SCSITaskUserClient 3.7.7
com.apple.driver.AppleFWOHCI 5.5.4
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.BootCache 38
com.apple.driver.Intel82574L 2.7.0b1
com.apple.driver.AirPortBrcm43224 700.36.24
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBUHCIPCI 1.0.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 108.2.3
com.apple.driver.DspFuncLib 274.12
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOAcceleratorFamily2 205.11
com.apple.AppleGraphicsDeviceControl 3.12.9
com.apple.driver.CoreCaptureResponder 1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1
com.apple.iokit.IOBluetoothFamily 4.4.6f1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleHDAController 274.12
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOHDAFamily 274.12
com.apple.iokit.IOAudioFamily 204.4
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7
com.apple.iokit.IOBDStorageFamily 1.8
com.apple.iokit.IODVDStorageFamily 1.8
com.apple.iokit.IOCDStorageFamily 1.8
com.apple.iokit.IOFireWireFamily 4.6.1
com.apple.iokit.IOAHCISerialATAPI 2.6.2
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.usb.AppleUSBUHCI 1.0.1
com.apple.driver.usb.AppleUSBEHCI 1.0.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.4
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
EtreCheck version: 3.1.3 (337)
Report generated 2016-12-04 12:34:48
Download EtreCheck from https://etrecheck.com
Runtime 1:48
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
Hardware Information:ⓘ
Mac Pro (Early 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
Mac Pro - model: MacPro5,1
2 3.46 GHz 6-Core Intel Xeon (Xeon(R)) CPU: 12-core
32 GB RAM Upgradeable - [Instructions]
DIMM 1
4 GB DDR3 ECC 1333 MHz ok
DIMM 2
4 GB DDR3 ECC 1333 MHz ok
DIMM 3
4 GB DDR3 ECC 1333 MHz ok
DIMM 4
4 GB DDR3 ECC 1333 MHz ok
DIMM 5
4 GB DDR3 ECC 1333 MHz ok
DIMM 6
4 GB DDR3 ECC 1333 MHz ok
DIMM 7
4 GB DDR3 ECC 1333 MHz ok
DIMM 8
4 GB DDR3 ECC 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en2: 802.11 a/b/g/n
Video Information:ⓘ
NVIDIA GeForce GTX 980 Ti - VRAM: 6143 MB
S243HL 1920 x 1080
DELL U2715H 2560 x 1440 @ 59 Hz
System Software:ⓘ
OS X El Capitan 10.11.6 (15G1108) - Time since boot: less than an hour
Disk Information:ⓘ
HL-DT-ST DVD-RW GH41N ()
SAMSUNG MZHPV512HDGL-00000 disk0 : (512.11 GB) (Solid State - TRIM: No)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
storage (disk0s2) /Volumes/storage : 229.61 GB (54.91 GB free)
Backup (disk0s3) /Volumes/Backup : 140.90 GB (63.92 GB free)
Recovery HD (disk0s4) <not mounted> [Recovery]: 650 MB
Main OS (disk0s5) / [Startup]: 139.34 GB (19.24 GB free)
Recovery HD (disk0s6) <not mounted> [Recovery]: 650 MB
TOSHIBA DT01ACA200 disk1 : (2 TB) (Rotational)
[Show SMART report]
EFI (disk1s1) <not mounted> : 210 MB
Colin (disk1s2) /Volumes/Colin : 1.70 TB (736.36 GB free)
BOOTCAMP (disk1s3) /Volumes/BOOTCAMP : 303.00 GB (43.64 GB free)
USB Information:ⓘ
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Mitsumi Electric Hub in Apple Extended USB Keyboard
Mitsumi Electric Apple Extended USB Keyboard
Microsoft Microsoft 5-Button Mouse with IntelliEye(TM)
VIA Labs, Inc. USB3.0 Hub
VIA Labs, Inc. USB3.0 Hub
VIA Labs, Inc. USB2.0 Hub
VIA Labs, Inc. USB2.0 Hub
Realtek USB3.0 Card Reader
Gatekeeper:ⓘ
Anywhere
Unknown Files:ⓘ
~/Library/LaunchAgents/com.appbox.AppBox.plist
~/Library/Application Support/AppPolicy/AppBox -i -c 461086 -isn 14674EFE-5DD1-467F-BF17-A278EF192684
One unknown file found.[Check files]
Kernel Extensions:ⓘ
/Applications/Windscribe.app
[not loaded] com.chungwasoft.Shimo.tap (1.1 - 2016-07-25) [Support]
[not loaded] com.chungwasoft.Shimo.tun (1.1 - 2016-07-25) [Support]
/System/Library/Extensions
[loaded] com.nvidia.CUDA (1.1.0 - 2016-11-07) [Support]
[not loaded] com.nvidia.NVDAStartupWeb (10.11.14 - OS X 10.7 - 2016-11-07) [Support]
[not loaded] com.nvidia.web.GeForceTeslaWeb (10.11.14 - 2016-11-07) [Support]
[loaded] com.nvidia.web.GeForceWeb (10.11.14 - 2016-11-07) [Support]
[not loaded] com.nvidia.web.NVDAGF100HalWeb (10.11.14 - 2016-11-07) [Support]
[not loaded] com.nvidia.web.NVDAGK100HalWeb (10.11.14 - 2016-11-07) [Support]
[loaded] com.nvidia.web.NVDAGM100HalWeb (10.11.14 - 2016-11-07) [Support]
[not loaded] com.nvidia.web.NVDANV50HalTeslaWeb (10.11.14 - 2016-11-07) [Support]
[not loaded] com.nvidia.web.NVDAResmanTeslaWeb (10.11.14 - 2016-11-07) [Support]
[loaded] com.nvidia.web.NVDAResmanWeb (10.11.14 - 2016-11-07) [Support]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 160 Apple tasks
[running] 71 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 45 Apple tasks
[loaded] 161 Apple tasks
[running] 84 Apple tasks
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-12-01) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2016-10-29) [Support]
[loaded] com.nvidia.CUDASoftwareUpdate.plist (2016-10-24) [Support]
[running] com.nvidia.nvagent.plist (2016-11-07) [Support]
Launch Daemons:ⓘ
[loaded] com.aaa.windscribe.OVPNHelper.plist (2016-10-21) [Support]
[loaded] com.adobe.SwitchBoard.plist (2016-12-01) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-10-29) [Support]
[running] com.adobe.agsservice.plist (2016-10-24) [Support]
[loaded] com.adobe.fpsaud.plist (2016-10-26) [Support]
[loaded] com.apple.aelwriter.plist (2016-09-20)
[running] com.apple.qmaster.qmasterd.plist (2010-08-26)
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.nvidia.cuda.launcher.plist (2016-10-24) [Support]
[running] com.nvidia.cudad.plist (2016-10-24) [Support]
[running] com.nvidia.nvroothelper.plist (2016-11-07) [Support]
[loaded] org.wireshark.ChmodBPF.plist (2016-10-27) [Support] - /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF: Executable not found!
User Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-11-07) [Support]
[running] com.appbox.AppBox.plist (2016-10-03) [Support]
[loaded] com.google.keystone.agent.plist (2016-09-20) [Support]
[loaded] com.valvesoftware.steamclean.plist (2016-11-26) [Support]
User Login Items:ⓘ
iTunesHelper Application (2016-11-07)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (2016-12-02)
(/Applications/Dropbox.app)
com.adobe.SwitchBoard.monitor.plist MachInit (2016-12-01)
(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)
Mach Init items are deprecated
Internet Plug-ins:ⓘ
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-10-29) [Support]
FlashPlayer-10.6: 23.0.0.207 - SDK 10.9 (2016-11-08) [Support]
QuickTime Plugin: 7.7.3 (2016-11-07)
Flash Player: 23.0.0.207 - SDK 10.9 (2016-11-08) [Support]
Default Browser: 601 - SDK 10.11 (2016-09-22)
SharePointBrowserPlugin: 14.6.9 - SDK 10.6 (2016-10-31) [Support]
PepperFlashPlayer: 23.0.0.207 - SDK 10.9 (2016-11-08) [Support]
Silverlight: 5.1.50709.0 - SDK 10.6 (2016-09-23) [Support]
Audio Plug-ins:ⓘ
DVCPROHDAudio: 1.3.2 (2016-11-07)
3rd Party Preference Panes:ⓘ
CUDA Preferences (2016-10-24) [Support]
Flash Player (2016-10-26) [Support]
NVIDIA Driver Manager (2016-11-07) [Support]
Perian (2011-07-23) [Support]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
700% Adobe Media Encoder CC 2017
7% Google Chrome Helper(5)
5% WindowServer
3% kernel_task
3% Google Chrome
Top Processes by Memory:ⓘ
2.43 GB Adobe Media Encoder CC 2017
1.68 GB kernel_task
1.34 GB Adobe Premiere Pro CC 2017
721 MB Google Chrome Helper(5)
524 MB softwareupdated
Virtual Memory Information:ⓘ
22.27 GB Available RAM
12.50 GB Free RAM
9.73 GB Used RAM
9.77 GB Cached files
0 B Swap Used
Diagnostics Information:ⓘ
Dec 4, 2016, 12:13:35 PM Self test - passed
Dec 3, 2016, 01:26:09 PM /Library/Logs/DiagnosticReports/Adobe Encore_2016-12-03-132609_[redacted].hang
/Applications/Adobe Encore CS6/Adobe Encore CS6.app/Contents/MacOS/Adobe Encore
Dec 3, 2016, 01:22:20 PM /Library/Logs/DiagnosticReports/Adobe Encore_2016-12-03-132220_[redacted].hang
Dec 3, 2016, 09:58:05 AM /Library/Logs/DiagnosticReports/QuickTime Player_2016-12-03-095805_[redacted].hang
/Applications/QuickTime Player.app/Contents/MacOS/QuickTime Player
Dec 3, 2016, 07:58:25 AM /Library/Logs/DiagnosticReports/Kernel_2016-12-03-075825_[redacted].panic [Details]
Dec 3, 2016, 07:32:31 AM /Library/Logs/DiagnosticReports/Adobe Media Encoder CC 2017_2016-12-03-073231_[redacted].cpu_resource.diag [Details]
/Applications/Adobe Media Encoder CC 2017/Adobe Media Encoder CC 2017.app/Contents/MacOS/Adobe Media Encoder CC 2017
Dec 3, 2016, 05:53:39 AM /Library/Logs/DiagnosticReports/Kernel_2016-12-03-055339_[redacted].panic [Details]
Dec 2, 2016, 11:08:02 PM /Library/Logs/DiagnosticReports/Kernel_2016-12-02-230802_[redacted].panic [Details]
Dec 1, 2016, 12:29:14 PM /Library/Logs/DiagnosticReports/Kernel_2016-12-01-122914_[redacted].panic [Details]
Dec 1, 2016, 11:36:39 AM /Library/Logs/DiagnosticReports/Kernel_2016-12-01-113639_[redacted].panic [Details]
Nov 30, 2016, 12:12:07 PM /Library/Logs/DiagnosticReports/Kernel_2016-11-30-121207_[redacted].panic [Details]
Nov 21, 2016, 01:57:07 PM /Library/Logs/DiagnosticReports/Kernel_2016-11-21-135707_[redacted].panic [Details]
Nov 3, 2016, 11:43:43 AM /Library/Logs/DiagnosticReports/Kernel_2016-11-03-114343_[redacted].panic [Details]
Files deleted by EtreCheck:ⓘ
Dec 4, 2016, 12:25:58 PM - ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist