Hi
installed Prem Pro CC 2018 and CC All Apps on 19.4.18 and used Prem Pro CC once since then with no issues. Currently have the latest update:
All other Apps working OK (Lr/Ps etc)
When starting a project I can import media files ok when I drag the files onto the timeline the app crashes.
Have tried to import different MP3/MP4/jpeg Files. They all import ok but once I drag to the timeline the app crashes.
When I import (for example 1 jpeg file in the import window it shows as two files with one file in black the other file shows in a grey box. This happens whatever file type that i import.
Via the CC Control panel - I have tried to install other versions (IE 2017) I am unable to open and run or action anything from this control panel.
I have also gone into my desktop settings and tried to uninstall Prem Pro CC with a view to reinstall (try to install 2017 version) I'm not able to do this.
My laptop is 5 months. Here is the spec:
GTX 1050 Ti 4GB - i7 7700HQ
1x Seagate 1TB 2.5" Firecuda SSHD Hybrid Drive
1x Intel AC-8260 802.11ac WiFi and Bluetooth Mini Card
1x Windows 10 Home 64-bit
2x 4 GB DDR4 SO-DIMM 2133 MHz Memory
Not sure how to proceed or where to go for help? Any advice appreciated - Thanks
Jason - jasonbrowne5@gmail.com