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Premiere Crashes on Dynamic Linked Files

June 9, 2017, 1:00 pm
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Lots of things here. I wrote up a fun little tick-tock.

 

On macOS Sierra Version 10.12.5 on a MacBook Pro 15in, 2016 (same issues occur on a late-2013 MacPro running the same OS)

 

06/08/17 2PM PST:

When CC Application Manager auto updated to 4.1.1.202 no existing Premiere files would open. I had to create new, import the entire project. I couldn't use Media Encoder because when it tries to go back to Premiere it crashes. When I try to open the Premiere project it freezes when the media is loading, does it on two machines connected to the same content. If I save the new project (with the imported old project) it would crash when trying to re-open. Reinstalled Premiere & Media Encoder.

 

06/08/17 5PM PST:

Per a recommendation from Adobe Customer Care on Twitter I created a new user account and all files opened just fine. With this, I completely uninstalled the entire Adobe suite, Application Manager, Preferences, anything labeled "adobe" in the user folder. Restarted, reinstalled and everything started to work again on my main, admin user. Installed Premiere, After Effects, InDesign, Illustrator, Photoshop

 

06/09/17 9AM PST:

All seems fine, except when I try to open a dynamic linked After Effects comp in Premiere. As soon as I'd right click, Premiere would crash or if I hit a Menu Bar item it would crash. Uninstalled After Effects, Photoshop, Illustrator & InDesign, and leaving only Premiere / Media Encoder and everything works again.

 

06/09/17 10AM PST:

Reinstalled After Effects. No crashes. Dynamic Linked files open fine.

 

06/09/17 12:30PM PST:

After doing work in AE and Premiere, after trying to bring in a new After Effects comp VIA Dynamic Link it crashes. Whenever I try to scrub over previously linked material, it crashes. Premiere reads all After Effects comps as "Pending". When I try to manually relink, Premiere crashes.

 

06/09/17 12:55PM PST:
When I start a completely new project and try to import the effected project back into Premiere, it hangs and crashes.

 

This all started when the CC Application Manager auto-updated yesterday morning. No other system changes have occur from 06/07/17 when things were working to 06/08/17-- that's the only change.

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180 VR

June 12, 2017, 3:29 pm
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I was thinking this would not be so difficult doing 180 VR with the Samsumg 360 camera. Imported into Premiere Pro and just doing a small text export. Then copied to my phone to test in a player. But the video does not load in the player on iphone. Other VR videos load on my phone.

 

Do I need a seperate program to inject the metadata after I edit in Premiere or does Adobe premiere inject the metadata?

 

Also Is there a program to easily test my VR videos once exported by premiere?

 

Any help would be appreciated.

 

Thanks

Kevin

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Title feature at top not working and NO GRAPHICS

June 10, 2017, 2:11 pm
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So the "title" feature does not work and there is no Graphics at the top bar workspace. Yes, I have essential graphics. Also, there is no Graphics via window.

So is there anyone out there that give me a straight answer?.

 

And NO I don't want to go use Legacy Title. Everything should be WORKING!

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Premiere CC Open Captions - Poor rendering (aliasing)

June 12, 2017, 4:01 pm
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Hi

I'm creating open captions (burned in) on a project in premiere pro CC. I am finding it hard to display text that looks nice visually as the text has very jagged edges. Are there no aliasing options like there are for titles ? The lack of options seems crazy. I tried using a blur effect to soften the text but this seems to behave a bit weirdly, there is a threshold before the blur has any effect at all and then it is too strong.

 

Someone suggested creating the subtitles at twice the size, and although this is a bit of an odd work around for something so basic, my captions are all done and I can no longer change the format size (the reason why this limitation is in place is beyond me)

 

Anyone have a good work around for making premiere captions nice and smooth (the same way any other program less than 25 years old can...)?

 

thanks!!

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'A low-level exception occured in: RED Source Settings (AEVideoFilter:29)'

June 12, 2017, 4:00 pm
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qUNrsUd.png

Hello everyone. I'm trying to finish up a short film project and this problem has brought the entire production to a grinding halt.

 

I've spent weeks trying to work around the issue that for a while would only pop up once every 20 minutes or so but now it's as soon as you start the program. We can no longer edit the film.


The film is a grant awardee so we've now had to ask for a delivery extension and not able to receive a portion of our funding due to this delay.

 

After reading through forums here are all the things we've tried with no luck:

 

  • reset all the cache settings
  • deleted cache, moved it to another drive and tried that option as well
  • removed any filters to see if they are causing the issue
  • re-formatted the computer and reinstalled the OS and Premiere with no luck
  • having CUDA both on and off with no difference

 

Computer/hardware setup:

 

  • (film shot on the RED Epic dragon, working with only the original red files)
  • Windows 10 (fresh install with latest updates)
  • latest version of Premier
  • intel i7-4960x CPU
  • 64gb ram
  • GTX Titan-X gpu (with latest version of nvidia software)
  • OS/Premier on 2xSSD's in raid0
  • project/cache on a 25tb raid3 array (using an ARECA raid card with latest software updates)

 

 

Restarting the whole project is not an option at this point. We won't be able to ask for another extension on our deadline.

 

Any suggestions/advice would be appreciated!

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Losing Color in Exports

June 17, 2016, 12:28 pm
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Hey,

 

I'm having a problem whenever I export a video I'm noticing a severe desaturation of color when exporting. I've found people having the same issue, but no answers on what to do.

 

Any suggestions?

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Open timeline while closing others

June 12, 2017, 5:34 pm
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Hi there,

 

Looking for a way to prevent multiple timelines opening in the timeline panel. I work with many sequences in one project and becomes annoying when they are all open at the same time. I know I can close the others by right-clicking current timeline, but I'd rather it be when I open a timeline it replaces the previous.

 

I'm looking for an action analogous to option-clicking a folder in Finder. Whereas it opens the new folder in place of the current.

 

Thanks,

 

G

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File importer detected an inconsistency in the file structure? Crazy!

December 11, 2016, 6:40 am
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For some reason all of a sudden i cannot export these files to play.

I am in 2015.4

I have exported these files in the past and have only had minor changes such as taking a title slide out

The last clip i set up i have watched it encode all the way through but the file comes out at 1kb and will not play

 

Of course the project was due yesterday for a Christmas sale and this happens

 

Any help is well appreciated

 

Thanks

 

- Source File: C:\Users\MARKJR~1\AppData\Local\Temp\John TOAL 2016-20_1_20.prproj

- Output File: D:\John_12_Days_2016\Copyright Change uploads\Recon_Bonus.mp4

- Preset Used: John Overdurf 1.5-2 pass

- Video: 720x480 (1.2121), 29.97 fps, Progressive, 00:52:30:02

- Audio: AAC, 192 kbps, 48 kHz, Stereo

- Bitrate: VBR, 2 pass, Target 1.46 Mbps, Max 6.00 Mbps

- The source was deinterlaced

- Encoding Time: 00:21:41

12/11/2016 06:10:14 AM : File Encoded with warning

------------------------------------------------------------

File importer detected an inconsistency in the file structure of Recon_Bonus.mp4.  Reading and writing this file's metadata (XMP) has been disabled.

 

 

Adobe Media Encoder

Could not write XMP data in output file.

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Premiere Pro Can't Play DSLR Without Lagging?

June 12, 2017, 5:45 pm
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This software with every update seems to get progressively worse.

My operating system:

Screen Shot 2017-06-12 at 8.24.22 PM.png

Screen Shot 2017-06-12 at 8.28.27 PM.png

Ignore what This thing says my storage is... the 110GB at the bottom is the accurate count of how much space I have.

 

There is a severe lag. I am using the LATEST updated version of Premiere. I am editing 1080p footage from a Canon Rebel T3i, also 1080p footage from an iPhone. When I first open the program it works smoothly then as time goes on (this accounts for 70% of my use of the software), the program window video slows, freezes, lags, goes black and sometimes takes several minutes to catch up or longer to the point where I have to close it and start it over again. This has been happening only in the past 2 months.

 

One of the "video experts" told me that although my computer is powerful it is not powerful enough to play DSLR footage seamlessly. Lie. I will probably come off as a jerk but I am extremely frustrated as this is literally my job and I am paying Adobe monthly for this service. I also paid $2500 for a powerful laptop that is BUILT for work like this and you're going to tell me my computer is not powerful enough to play baby DSLR footage at 1/4 quality? The same software that was used to million dollar hollywood movies such as Deadpool and Gone Girl? Come on.

 

What's going on with this software? Just now I was trying to import music into a bin that I had open by right-clicking and import and the files kept going into random other bins and I had to actually go through each of my 7 bins searching to find the music and clips I imported. The new text tool also is extremely laggy. Why do I have to highlight the text I'm working on to change the font, leading, size etc? I have the font clicked, why doesn't it just change on its own?

 

Any fixes to this would be helpful. The lag is the most important part as it is literally wasting my time and making me late with deliverables. Does anyone know when the next update is?

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DNG Import from DJI X5R causes very dark blues

June 12, 2017, 7:27 pm
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Hello,

 

I've been working with my X5R (on Osmo here) camera for a while now, currently i'm importing from SSD to Mac using Cinelight into a Premiere pro compatible DNG sequence. 

 

Most of the time it works really nicely but occasionally in low light I get this effect where the blue color is clipped badly like its blown out.   The camera records simultaneously to .mp4 format which is exposed evenly and without the blue clipping.  Also the DNG files don't show the same effect, so the issue must be in the processing and not the files (I hope?).

 

I have no idea where to start on this, any help would really be appreciated.

 

 

I've tried to desaturate the blue with a HSL key but the resulting areas go directly to full back not to the default black point for the video.

 

 

 

Screen Shot 2017-06-13 at 10.01.37 am (2).jpgScreen Shot 2017-06-13 at 10.00.05 am (2).jpg

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Adjustment Layer grayed out.

June 11, 2017, 12:33 pm
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I am working in the latest version of Adobe Premiere Pro CC 2017 (as of this posting)

 

I am trying to add a new adjustment layer normally

File > New > Adjustment layer.

 

However, Adjustment layer is always grayed out. I am unable  to solve this problem and would appreciate any help.

 

Thanks

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RGB (245,245,245) rendering incorrectly in CS6

June 12, 2017, 9:44 pm
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This matter relates to a previous thread (How do I generate pure rendered grayscale?), but I have narrowed down the problem. I'm using CS6 under OSX.

 

Fault with Gray (244)

Using the Titler in Premiere CS6, I set up a gray rectangle of RGB (245, 245, 245). I'll call that Gray (245).

 

When I:

  • render as H.264 (Android Tablet preset, or any other)
  • play the video in QuickTime 7
  • and use the DigitalColor Meter (set to native values) to determine the colour…

 

…the colour is shown as Gray (244).

 

When I import the rendered file back into Premiere and drag it into a timeline, the same problem exists.

 

Ques 1

Is this change in colour value a bug in Premiere or Media Encoder, a rounding error, or some other cause? If anyone would care to test later versions of Premiere, the file can be downloaded here:

 

http://www.mediafire.com/file/v831y3rpn4bz3of/Calibration_02.prproj.zip

 

 

Other colour rendering faults

I repeated the test with Gray (244), Gray (251), and Gray (252), and rendering via H.264 and QuickTime (ProRes 4444). This is what happens to the test colours:

 

Rendered as H.264

Gray (245) –> 244

Gray (252) –> 251

 

Rendered as ProRes 4444

Gray (244) –> 245

Gray  (251) –> 252

 

Almost makes me want to give Premiere the boot and try FCP!

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Premier Pro opens on black screen

June 12, 2017, 11:04 pm
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I don't know what is happening with the software. I have already tried to reinstall the software and restart the pc but it seems still.

Please help! Thanks a lot.

 

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Can I copy cuts?

June 12, 2017, 11:48 pm
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So I have started to edit some highlights of a football match but I've forgotten to put in a timer for the game and I've already cut most of it.

 

Is there a way to copy the cuts from the sequence/clips and paste them onto another layer?

 

Want to avoid lining it all up manually...

 

(There is no layer I can replace with the timer)

 

Cheers.

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11.1.1 (15) build problems with exporting Quicktime DNxHD

June 12, 2017, 11:10 pm
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None of my previous presets will work - One set of timelines is made up of DNxHD 1080i50 @120Mbs with supers made in AE with alpha channel. The entire source timelines are in the same codec. I try to render to the same codec and I get a preview not available and then a red frame int he preview box and AME locks up. If I recreate the preset from scratch it will render but with multiple errors on the alpha channelled graphics sections so I suspect they are causing the error.  I also get identical errors when going from progressive 23.976 to the same DNxHD codec.

 

I export the same timeline with H264 and it exports perfectly. So going to a brand new codec no problems - going to exactly the same codec as the original - massive problems.

 

This is a brand new issue with this release. I also tried exporting directly from PP - same issues although obviously I can't see the previews just the hang.

 

Further troubleshooting steps that failed : tried using maximum render quality which I believe bypasses the video card - same error.

 

I'm currently loading the project up on my Mac lappy and will report is I have the same issues there.

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Input LUT scroll isnt working

June 12, 2017, 3:30 am
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I can no longer scroll in the Input LUT section of the basic corrections and selecting them individually will take forever. It happened when i updated my premiere to the latest version, is there any to fix this?

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Premiere Pro CC 2017 slow performance, crashing, & media loading problems

January 5, 2017, 7:46 pm
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CC 2017 is slow as dirt, crashes constantly, fails to load media, is making me go bald.

 

Here is my system

 

MOBO: ASUS X-99 Deluxe

CPU: Core i7 5820-K (overclocked to 4.2ghz)

PSU: EVGA SuperNova 1000 G2

CPU Cooler: Corsair H100i Hydro

Ram: 32gb G.Skil Ripjaws DDR4 (4 sticks)

GPU: GTX 980Ti

Storage: EVO 850 250GB SSD (OS & Programs Installed here)

Storage: Seagate Barracuda 3TB 7200RPM

Storage: Seagate Barracuda 3TB 7200RPM
(above 2 drives are striped together to make one 6TB drive)

OS: Win10 Pro
4TB Raid 0 WD Mybook Duo USB 3

 

I house my media on the Seagate drives and on the external Raid. Working off either one doesn't seem to make a difference.
I'm usually editing mixed formats, typically a mix of 4K and 1080p. Different frame rates often too.

 

Premiere never has problems starting up. Media is usually pending for seemingly forever and I just have to sit and wait for like 10 minutes before I can even touch anything or else it will just freeze up. When I finally can start working I usually have to drop the res down to 1/4 to get smooth playback. Constant crashes and freezes. Anytime I try to export XML and I just get a blue spinning circle of nothingness.

Basically it's just slow and completely unreliable and really pissing me off. Spent half the day just trying to get it to run before I could actually get to work. Didn't have this much trouble with CC 2016.

 

Title changed to reflect actual issues.

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Premiere Pro To After Effects Composition Size Issue

June 13, 2017, 1:41 am
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Hey,

 

This is a really odd problem and i am hoping there is a quick fix or something simple I have missed.

 

When I add an adjustment layer to Premiere Pro and send to after effects, the compositions do not match. All the settings in both applications actually state they are the same size but visually, everything is squished in after effects. When i put it back to premiere pro it does strech back to normal but this is not helpful when working in After Effects. below are screen shots from premiere pro and after effects with some simple text and below them are the application composition and sequence settings.

 

Any help will be gratefully appreciated!

 

Sam Jae

Screen Shot 2017-06-13 at 09.17.29.png

 

Screen Shot 2017-06-13 at 09.17.41.png

Screen Shot 2017-06-13 at 09.34.10.png

Screen Shot 2017-06-13 at 09.34.00.png

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Error compiling movie - Import error - Importer returned bad result

June 24, 2016, 3:56 pm
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I am trying to export a sequence (H.264 with youtube HD 1080 preset) where some of the clips have speed increase of 1200% applied to to them. I am trying to emulate a timelapse... I know there is something I am not considering here.

 

what i get as a message is : Error compiling movie - Import error - Importer returned bad result

 

see image bellow

Screen Shot 2016-06-24 at 3.51.55 PM.png

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Premiere CC - Can't press ok on preferences tab after upgrading

July 6, 2016, 4:23 pm
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Premiere CC - Can't press ok on preferences tab after upgrading

 

anyone had that same issue??

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